Company DetailsFortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.Our organisation is actively committed to Innovation. Team members throughout our business live the Innovation Behaviours. This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.The RoleAs part of the e-business team, the admin assistant will liaise with Underwriters, Product Leads, IT and external stakeholders including brokers, buyer groups, network operation units and Steadfast in order to provide technical and administrative support across Berkleys online portal business.Key ResponsibilitiesAnswer inbound calls and provide basic technical support to brokersFollow up and convert qualified leadsManage Broker Portal mailboxes (bindIT & SCTP)Manage electronic communications and broker portal registrationsCoordinate connection and transfer requests (M&As & LOAs)Administration and database management of broker portal systemsSupport Broker Allocation maintenance and integrationProduce manual policy documentation as requiredThe Candidate - Skills, Qualifications & ExperienceThe successful candidateEssential;HSCMinimum 1+ years admin or retail customer facing experienceExcellent communication skills withproven capability in handling telephone enquiriesAbility to handle high volume workloadAbility to identify and describe technical issuesGood working knowledge of Microsoft OfficeDesired;Certificate in administration or related business study (preferred)Insurance industry experience (advantageous) #J-18808-Ljbffr
Job Title
e-Business Business Support Officer