Job Title

Help deliver outcomes that matter most to our Illawarra Shoalhaven community. $39.92 - $40.83 per hour + 12% super & salary packaging | Permanent Part Time 10 hours per week | Shellharbour Hospital (SHH) | REQ643989 | Grade: Administration Officer Level 5 | Applications close: UPDATED 14 April 2026 Join us in shaping healthier futures. Together we can do more. The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great patient experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department. The role will oversee the coordination of patient and carer communication in the emergency department waiting room. For more information and to view the position classification, see the Position Description here. A little about us. Shellharbour Hospital is a busy acute care facility which provides emergency services, elective surgical services, general medicine, antenatal and primary family health care, satellite renal dialysis, and adolescent and adult mental health services on site. It''s an accredited healthcare facility with the Australian Council on Health Care Standards (ACHS) and is recognised as providing a high standard of care to the community. Located on the beautiful South Coast of NSW, Shellharbour is known for its spectacular coastal scenery and is only a little over a 1.5 hour drive from Sydney. Benefits of working with ISLHD. Allocated Days Off (ADO) once a month take a paid day off (eligible fulltime employees) Salary packaging less tax and more takehome pay Novated leasing lease a car and pay for all running costs out of your pretaxed salary (eligible fulltime employees) Fitness Passport discounted gym membership that both you and your family can enjoy (eligible employees) Employee Assistance Program (EAP) free confidential and professional assistance for staff and their families Career progression, professional development and secondment opportunities Apply now Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements: Applicable vaccination requirements for a Category A role. Working With Children Check (WWCC) ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ISLHD is dedicated to fostering a childsafe environment that respects and upholds the rights of children and young people, aligned with NSW Healths commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse. Need more information or help applying? Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information. Visit the Stepping Up website. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health. Visit the Welcome Experience website. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW. Follow us on social media: Facebook, Instagram, LinkedIn and YouTube. For rolerelated queries or help applying, contact Frank Testa on [email protected]. ISLHD acknowledges that our health district is located on the unceded lands of the Aboriginal people who are the Traditional Custodians of the NSW South Coast. #J-18808-Ljbffr