Job Title

No rail experience necessary, full paid training providedPaid training, including a Certificate 3 in Rail Customer ServiceAttractive hourly rate, plus super and free Myki V/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About the 2026 Talent Community - Station Staff, Western Line This Expression of Interest (EOI) is for Western Line Station Staff roles, including Station Assistants and Services Officers. Please note that we do not recruit Conductors externally. We may begin screening and reviewing CVs as applications are received. Applications will continue to be assessed as new vacancies arise, and we will contact those who appear to be a strong match. If you progress through the initial screening stage, we will keep your application on file for the remainder of the year. Roles may be Full Time or Part Time and may be Permanent or Fixed Term. All Station Staff positions require availability for a 24/7 rotating roster. You may nominate preferred stations; however, please be aware that you may be required to work at any station along the Western Line, which may be up to 80 km from your home depot. About The Role As a member of our Station Staff team, you are integral to the success of V/Lines Customer Group. Our Services Officers are the first point of contact for our passengers. These handson roles will see you selling Mykis, making announcements, coordinating coach activities and deescalating situations as they arise while making sure that all V/Line passengers are provided with fantastic customer service. You''ll need to stay on the lookout for any risks or hazards around the station, ensuring that the station is neatly presented and well maintained at all times (including cleaning toilets and washing windows). Our Station Assistants assist with the overall presentation and cleaning of the station, overseeing the safe operation of the coach interchange, providing passenger assistance, handling lost property, and conducting regular inspections to ensure station standards are maintained. The position may also involve helping passengers with luggage, which can include the use of a motorised device. Keep in mind that you will need to work at 24/7 rotating roster and depending on scheduling and business needs, you may be required to sign on and work at various stations along the West line within 80km of your home depot. Services Officer key accountabilities include: Assist with ticketing, fare checking, and luggage handlingEnsure trains are ready for service, from cleanliness to functionalityWork through service disruptions and emergency situations with calm professionalismManage and report any equipment or facility issues About You A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You''ll need to be adaptable to change, and develop the ability to not let negative interactions stick with you and maintain emotional resilience and professionalism at all times. Our ideal candidate will possess the following: The ability to work a 24/7 rotating rosterStrong attention to detail and problemsolving skills plus exceptional face to face customer service experienceA valid drivers licenseCompletion of Year 10 or equivalentIf your skills or experience dont exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.Demonstrated alignment with V/Lines values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights. Why V/Line In addition to free myki travel, we offer: Community impact Make a genuine difference. Work in a role that connects Victorians, every day.Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity.Dynamic environment V/Line operates in a constantly changing space. Join a fastpaced and exciting organisation.Collaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers.Flexible working We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning''s Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples. We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practising the worlds oldest living culture. We acknowledge the Traditional Owners lands, waters, and skies on which we live and pay respects to their Elders past and present. At V/Line, safety is our priority. Successful applicants will undergo relevant preemployment and medical checks to meet our safeworking standards. Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023. #J-18808-Ljbffr