Job Title

Director, Hospitality Experience AustraliaResorts: Perisher | Hotham | Falls CreekEmployment Type: Permanent - Full TimeApplication Period: January - February 2026Shape the Future of Hospitality Across Australia''s Iconic Alpine ResortsAs Director, Hospitality Experience, you''ll lead Food & Beverage, Accommodation, Retail, Rental and In-Resort Guest Service operations across Vail Resorts Australia overseeing a large, multi-site, guest-facing portfolio that sits at the heart of our resort experience. Reporting to our VP & GM - Perisher, you''ll be one of the most senior leaders in the Australian business, with genuine autonomy to set direction and drive impact across our Perisher, Hotham & Falls Creek resorts.Your mandate is clear and compelling: elevate guest experiences, deliver strong commercial performance, and lead high-performing teams through complex, high-volume seasonal operations all while embedding a culture grounded in safety, accountability and continuous improvement.What You''ll LeadA workforce of up to 400 team members across three resorts, supported by strong functional leadersEnd-to-end hospitality operations, with a major focus on transforming Food & Beverage experiencesRevenue growth, cost discipline and guest satisfaction, including NPS upliftOperational readiness for Winter 2026, including flagship venues such as Mid Station, Blue Cow Bistro and Viva AlpinaBuild leadership capability, succession and engagement across hospitality functionsWhat You''ll Bring8+ years'' experience leading large-scale, guest-facing hospitality or tourism operationsBackground in resorts, cruise hospitality or complex multi-venue environmentsStrong commercial acumen, with hands-on experience managing P&Ls and seasonal budgetsA strategic, people-first leadership style suited to complexity, scale and changeWhy Join VRAUnique senior leadership opportunity with high influence and visibilityA chance to redefine hospitality guest experiences across three iconic Australian alpine destinationsA values-driven culture with an uncompromising focus on safety and peopleExceptional lifestyle benefits, including mountain access and staff privilegesRelocation and global career opportunities within the Vail Resorts networkA connected, family-friendly alpine community driven by purpose & passionNext StepsExcited to join our team? Apply nowthrough our Career Center!>For more details, view the Job Description - Director, Hospitality Experience AustraliaIf you have any questions or experiencing any issues, please reach out to the Talent Acquisition team via [email protected] we''re here to help!If you''re a senior hospitality leader motivated by scale, seasonality and the challenge of creating unforgettable guest experiences, we''d love to hear from you! #J-18808-Ljbffr