Job Title

We are looking for a Service Delivery Manager to lead our ANZ IT delivery team. In this pivotal role, you will ensure our store network across Australia and New Zealand, and our Brisbane support office, receive seamless, high-performing IT services that meet or exceed agreed SLAs. From point of sale and in-store menu boards to online ordering and key operations systems, technology powers the heartbeat of our stores, and you will be the essential link between the business and Technology, driving services that enable our teams to succeed. Key responsibilities Oversee the end-to-end delivery of IT services, ensuring our stores receive reliable, compliant and secure IT services. Lead a small team of service delivery technicians and support team members. Manage compliance with agreed SLAs, ensuring the meet or exceed agreed expectations. Monitor incidents, manage escalations and resolve outages, ensuring transparent communication with the business. Act as the interface between the business, franchise partners and IT to ensure service requirements are understood and translated into operations. Lead the handover of systems from project delivery teams to the Service Desk ensuring a smooth transition to operational function. This is a full time, permanent opportunity which will be based in the office 80% of the time. The successful candidate may be required to travel as part of the role and is required to be available outside of regular business hours for escalations. About you. Proven experience in large organisations with extensive knowledge of IT infrastructure, POS systems, desktop/server operating systems, diagnostic utilities, and application support, complemented by relevant industry certifications. Strong understanding of ITIL or other service management methodologies, with a track record of developing SLAs, managing Service Desk deliverables, and ensuring high-quality IT service delivery. Demonstrated experience supervising technical support teams, motivating staff, managing performance, and fostering a collaborative, high-performing work environment. Proven ability to analyse issues, prioritise tasks under pressure, conduct research, and deliver practical, business-friendly solutions. Excellent interpersonal, written, and verbal communication skills, with the ability to build strong relationships, actively listen, question effectively, and present technical concepts in user-friendly language. While not essential, experience in Franchised or Managed Service business models will be highly regarded. We are Dominos. Dominos Pizza Enterprises is the master franchise holder for Dominos across 12 counties in Europe, Australia, New Zealand and Asia. Boasting a global footprint of more than 3,800 stores, we are proud to be the largest franchisee for the Dominos brand in the world. We are committed to using our business as a force for good and standing for something more than just pizza. We want the world to be a better place because we exist. We are laser focused on helping our people grow and prosper, on delivering fast, high-quality food that is sustainably sourced, and on substantially reducing our carbon footprint. Join us, as we shape the future of food through technology. About us At Dominos, were driven by a passion to connect people with faster, fresher, tastier food. With more than 900 stores and 26,000 team members, we are proud to be the largest pizza company in Australia & New Zealand safely preparing and delivering thousands of hot, fresh pizzas to hungry customers every week, and an industry leader in food-technology having launched a number of world-firsts including delivering pizzas via drones and autonomous delivery vehicles (cool huh!). We are focused on being slow where it matters in making every pizza right, and fast where it counts in hustling them out the door, while keeping safety at the forefront, both in-store and out on the roads. Were all about that #hustle but doing it safely. #J-18808-Ljbffr