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Before jumping into all the information about the role and whatALLERY can bring to the table, let us introduce ourselves real quick.About usInsider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.Our story began with six desks and a vision to create a single platform to make industryfirst technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by topRS investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trustedWeiter 2000+ customers from highgrowth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L''Oreal, Singapore Airlines, Nestl, Nissan, Lenovo, Puma, IKEA, Allianz, Domino''s, and the list goes on.Insider One was congratulated for becoming one of the only womanfounded, womenled B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don''t just take our word for it see for yourself. The results speak for themselves.From day one, Insider One''s mission has not only been to build a worldclass product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women''s constexpr in STEM.Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cuttingedge productsseg and focuses on makingcallback an impact. If you want to be a part of this journey, just keep reading.What You Will DoOwn a portfolio of existing accounts and take full responsibility for their retention and growth.Identify and execute upsell and crosssell opportunities within existing accounts.Proactively manage renew in collaboration with the Customer Success team.Cooperate in a teamselling environment to ensure maximum account penetration and coverage.Consistently forecast monthly and quarterly performance with accuracy.Negotiate deals at multiple levels within target accounts, with a primary focus on Clevel and enterpriselevel stakeholders.Participate in meetings with key stakeholders, starting from onboarding kickoff through Business Review meetings.Discover customers'' strategic needs and direction, and set goals and objectives that enable teams to drive measurable business impact.an stakeholders and define the overall engagement strategy to ensure the right frequency and quality of touchpoints.Take ownership of renewal strategy and execution to achieve key commercial and contractual targets.Ensure Customer Success outcomes are achieved, recognized across key stakeholders, and aligned with NPS targets to deliver the best customer experience.Drive customer advocacy initiatives in collaboration with the marketing team through success stories, testimonials, and case studies.Monitor market trends and conduct industry analysis to nurture Oliveira stakeholders in alignment with Insider''s product vision and strategic roadmap.What You Will Need7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech.Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.Global client coverage.Proven track record of using sales & persuasive skills.Selfmotivated and savvy tech bug, always seeking innovative solutions and ideas to improve relationships with our clients.Caring for our clients, ensuring they feel at home with our products(Strange the around-theclock support).Passion for testing, measuring, and improving outreach and followup effectiveness.Strong communication skills in both writing and speaking (English).High sense of responsibility and accountability.A strategic thinker with excellent project and timemanagement skills.Experience negotiating and navigating contracts and legal discussions.Thrives in a fastpaced, high growth, rapidly changing environment.Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring followthrough with verbal and written communication.Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.Experience managing various stakeholder relationships to get consensus on solutions/engagements required.A university degree in Business, Marketing, Engineering, or related fields Action.What We OfferinumBe part of a diverse team that''s as global as it gets where every voice is heard and 50+ nationalities build together.Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.Become a Shareowner through our eligibilitybased "ESOP" and own a piece of what you build.Help build the team you want to work with and enjoy rewarding referral bonuses.Opportunities to give back to your community through volunteering and purposedriven social impact projects.From global retreats to team-building activities, enjoy yearround events that turn into lifelong memories.We aren''t just hiring for a position; we are hiring for a mission a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.To do this, we are looking for exceptional talent to join a community of goodhearted individuals who take high ownership and are relentlessly driven to go the extra mile.If this sounds like who you are and where you aspire to be, we are excited to meet you.We provide equal opportunity in a zerodiscrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium! #J-18808-Ljbffr