Job Title

Optus is one of Australias leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.Were looking for a vibrant and motivated Casual Retail Service Consultant to join our Maryborough team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then wed love to have you on board!At Optus, youll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.What youll do:Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.Explore our range of tech products and services, and share your knowledge in a way thats simple, helpful and accessible.Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.What you bring:Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.Composure Under Pressure: Youre confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customerfirst environment where everyone succeeds.Whats in it for you?Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.Flexible rosters that work around the life you live outside of work.Intrigued, but not sure you tick every box? Thats completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.From finding a job.To creating your career.We dont sit back and let the future happen to us. At Optus, we know tomorrow is ours to create.Five core values guide us in making our future happen; to relentlessly improve every day, creating new and better customer experiences and a better tomorrow.Optusacknowledges the Traditional Custodians of the lands on which we live, work and serve. We celebrate the oldest living culture and its unbroken history of storytelling and communication. We pay respect to Elders - past, present and future. #J-18808-Ljbffr