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About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our alwayson learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AIfirst organization, we empower our people to work on nextgeneration technologies, continuously learn, and create impact at scalesupported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Job Title: Infra Program Manager Location: Perth, Australia Salary: AUD 150,742171,215 Annual Gross Flexible working arrangements: hybrid, reviewed casebycase basis. Feel free to connect with your recruiter to learn more about how this works in practice. Short Description If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Roles and Responsibilities Role Overview The Infra Program Manager drives endtoend managed services programs comprising IT Infrastructure operations and inflight IT Infra project delivery (Service Desk, EUC, Hosting Data Center On Prem & Cloud, Network Operations, Command Center, IAM operations & IT Service Management). The role partners with crossfunctional teams, client stakeholders (CIO, IT Directors & SLOs), and leadership to ensure successful execution of programs, achievement of financial goals, and delivery of measurable business outcomes. Program Governance & Financial Management Lead program governance to ensure delivery excellence, proactive risk management, and alignment with contractual and performance commitments. Sustain and grow program revenue by identifying new streams through Change Requests (CRs), RFPs, and expanded scope opportunities. Improve operating margin through optimized role ratios, reduction of longterm subcontractor dependence, and costefficient resource planning. Establish and manage onsiteoffshore rotation plans to maximize cost efficiency, knowledge continuity, and resource exposure. Risk & Issue Management Proactively identify, log, and monitor program risks and issues through structured governance processes. Drive timely mitigation actions to minimize delivery disruptions and maintain operational stability. Client & Stakeholder Management Review the clients IT roadmap quarterly and align proposals, initiatives, and solutions accordingly. Conduct stakeholder feedback sessions to measure satisfaction and implement improvement actions. Establish a cadence of stakeholder engagements including 1:1s, QBRs, and innovation forums. Create annual travel and engagement plans for onsite visits, offshore interactions, and hosted events. Facilitate client participation in flagship events with effective followup. Strategic Leadership & Account Growth Execute strategic account plans and provide monthly progress updates. Identify upsell and crosssell opportunities based on client budgets, tracking and converting them into revenue. Enhance account visibility via capability showcases and thought leadership content. Drive innovation initiatives such as Kaizen drives, Hackathons, and pilot programs. Operational Excellence Oversee daytoday operational governance. Oversee IT inflight project governance. Leadership intervention during major incidents. Track and measure issueresolution effectiveness and drive improvements. Organizational & UnitLevel Initiatives Promote diversity in staffing by ensuring representation, especially in onsite roles. Contribute to RFPs and large deal pursuits for improved win probability. Coach and mentor emerging leaders to build organizational capability. Required Skills & Experience 15+ years of IT program or project management experience. Strong experience with onsiteoffshore models. Proficiency in financial management and stakeholder engagement. Strong governance and risk management capabilities. Experience in RFP processes and digital transformation programs. Performance Indicators (KPIs) Revenue growth and sustainability. Operating margin improvements. Onsiteoffshore ratio optimization. Stakeholder satisfaction scores. Innovation adoption rate. Strategic plan execution rate. Diversity participation metrics. Opportunity conversion and account growth rate. Additional Should have worked in large projects. Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and problemsolving skills. Benefits (AU) Income Protection Insurance Paid Parental and Volunteer leaves Employee Assistance Program (EAP) Flexible working arrangements (hybrid, reviewed casebycase basis) Health Insurance Discount and Wellbeing Program Access to Fitness and Gym Memberships Salary packaging and novated leasing Recruitment and Selection Process Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment Team via email ([email protected]) or call 18664720935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement, any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. EEO Statement All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. #J-18808-Ljbffr