Job Title

Do you want a job with a purpose?And do you want to make healthcare safer, better and more reliable?Join our Team!Join us as an amPHI Solution Support Consultant at Dedalus, one of the Worlds leading healthcare technology companies, in our Clinical Support Team in Adelaide OR Queensland, Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.What youll achieveAs an amPHI (Ambulance Electronic Prehospital Record Solution) Solution Support Consultant you will be part of our highly successful clinical support team, utilising your skills in the support and maintenance of our market leading software applications for the hospital and healthcare environment.Working with an extended vastly skilled team, you will be making a profound impact throughout the healthcare sector.You will:Provide superior task management incorporating incident triage, analysis and resolution. Problem / Defect identification and categorisationDeliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes / targets.Provide functional and technical advice and knowledge, both internally and externally, pertaining to Dedalus Medication management solutions.Develop a strong working relationship with our customers to foster collaboration and facilitate growthParticipate in a rotating roster for out-of-hour support of incidentsDo you want a job with a purpose?And do you want to make healthcare safer, better and more reliable?Join our Team!Join us as an amPHI Solution Support Consultant at Dedalus, one of the Worlds leading healthcare technology companies, in our Clinical Support Team in Adelaide OR Queensland, Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.What youll achieveAs an amPHI (Ambulance Electronic Prehospital Record Solution) Solution Support Consultant you will be part of our highly successful clinical support team, utilising your skills in the support and maintenance of our market leading software applications for the hospital and healthcare environment.Working with an extended vastly skilled team, you will be making a profound impact throughout the healthcare sector.You will:Provide superior task management incorporating incident triage, analysis and resolution. Problem / Defect identification and categorisationDeliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes / targets.Provide functional and technical advice and knowledge, both internally and externally, pertaining to Dedalus Medication management solutions.Develop a strong working relationship with our customers to foster collaboration and facilitate growthParticipate in a rotating roster for out-of-hour support of incidentsTake the next step towards your dream careerAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their communities. Take the next step in your career that will make a profound impact. Heres what youll need to succeed:Essential Requirements4 + years experience in the following:Service Desk L2 / L3 support of applications pertaining to healthcare or similarProviding functional and technical support for healthcare IT systemsHighly proficient in written and verbal communicationsMS SQL read and write experienceDesirable RequirementsDegree in Health Information Management and/or Information TechnologyUnderstanding of ITIL processesUnderstand of interfacing and HL7 messagingMicrosoft Server Admin ExperienceSystem Integration & Data FlowWe are Dedalus, come join usDedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Groups activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.Application closing date: 20th April 2026Our Diversity & Inclusion Commitment sets out Dedalus approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. We welcome applications from Aboriginal and Torres Strait Islander communitiesOur diversity & inclusion commitment Dedalus GlobalLife Flows Through Our Software #J-18808-Ljbffr