Skip to Main Content

Job Title


Rurally Located Customer Success Facilitator (Humanoid Robotics) - Casual Role


Company : Andromeda


Location : Mornington, Australia


Created : 2026-03-25


Job Type : Full Time


Job Description

The Bigger Picture At Andromeda Robotics, were not just imagining the future of humanrobot relationships, were building it. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to the people who need it most. Backed by tier1 investors and with customers already deploying Abi across aged care and healthcare, were scaling fast, and were doing it with an engineeringfirst culture thats obsessed with pushing the limits of whats possible. This is a rare moment to join: were posttechnical validation, preubiquity, and building out the team that will take Abi from early access to global scale. Our Values Empathy Kindness and compassion are at the heart of everything we do Play Play sharpens focus. It keeps us curious, fast and obsessed with the craft Never Settle A relentless ambition, bias toward action, and uncomfortable levels of curiosity Tenacity Tenacious under pressure, we assume chaos and stay in motion to adapt and progress Unity Different minds. Shared mission. No passengers Locations We are looking for people in rural areas who are close to some of the homes were collaborating with in areas such as: Bendigo/Macedon Morrwell/Traralgon Mornington/Frankston/Peninsula The Role More and more aged care homes are welcoming Abi the robot into their facilities, and with our rapid growth into rural communities, we are looking for enthusiastic and compassionate individuals to join our team, on a contracting basis, as Customer Success Facilitators, or as we like to call it, our very own Robot Wranglers. In this role, youll represent Andromeda Robotics and our mission to reduce loneliness and spark joy through technology. Youll work alongside Abi, our empathetic AI companion, to engage with residents and patients in nursing homes and childrens hospitals through conversation, games, and music. Youll lead group sessions and oneonone interactions with Abi, helping to foster genuine connections, bring energy, and make every session enjoyable for all participants. How Youll Make An Impact Facilitate Group Sessions: Lead engaging and interactive group activities with Abi, including games and exercises designed to stimulate cognitive and social responses Conduct OneOnOne Interactions: Facilitate meaningful and personalised conversations with residents and patients, enhancing their experience with Abi Work with Technology: You dont need to be highly technical just confident and curious. Youll be comfortable operating Abi, troubleshooting basic issues, and working in a fastpaced, highintensity environment where adaptability is key Monitor and Adapt: Assess the needs and responses of participants, adapting activities and interactions to suit individual preferences and abilities Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and provide structured feedback for continuous improvement Represent the Brand: Youll be an ambassador for Andromeda Robotics, embodying our professionalism, warmth, and innovation in every interaction with residents, staff, and partners What We Are Looking For Excellent People Skills: Ability to connect with individuals of all ages and backgrounds, creating a welcoming and positive environment Public Speaking: Strong verbal communication skills and confidence speaking in front of groups Genuine Interest in Technology: While you dont need specialist technical skills, you should be comfortable learning and working with innovative products in a dynamic, handson environment Energetic: Outgoing personality with a passion for engaging with others and bringing energy to sessions Caring Attitude and Community Focus: A desire to give back to the community and enhance quality of life for residents and patients Valid Drivers License: Ability to drive to different locations as needed Preferred Qualifications: Psychology, anthropology, social work or caregiving, drama or theatre, or public speaking If youve worked in a similar role before, thats a massive bonus! But if not, dont worry. What matters most to us is your enthusiasm, compassion, and belief in our mission. Were looking at hiring on 3month casual agreements at first, but theres definitely potential for extensions and secondary opportunities for high performers. Benefits The salary for this position may vary depending on factors such as jobrelated knowledge, skills, and experience. The total compensation package may also include additional benefits or components based on the specific role. Details will be provided if an employment offer is made. Given this is a casual agreement, the salary will be in the form of an hourly rate. We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note: At this time, we are generally not offering visa sponsorship for this role. Equal Opportunity Statement We celebrate diversity and are committed to creating an inclusive environment for all employees. Lets build the future together. #J-18808-Ljbffr