Job Title

Hurley Hotel Group (HHG) is a family-owned business based in South Australia, employing over 700 team members across its portfolio of esteemed hotels. The group fully owns iconic establishments such as the Arkaba Hotel, Port Lincoln Hotel, Tonsley Hotel, Hotel Royal Torrensville, Pretoria Hotel Mannum, and Ivory Waterside in New South Wales. HHG also holds part ownership of well-regarded venues, including Marion Hotel, Torrens Arms Hotel, Kensington Hotel, Murray Bridge Hotel, and Golden Grove Tavern. Known for its commitment to quality service, HHG offers a dynamic and community-focused work environment.Role DescriptionAt Hurley Hotel Group, our reservations supervisor plays a critical role in delivering seamless guest experiences across our accommodation hotels. As Reservations Supervisor, youll support some of South Australias strongest performing hotels, including the Arkaba Hotel, Marion Hotel, and the exciting opening of the Hotel Panorama.This role offers a rare opportunity to be handson in launching a new hotel, supporting systems, processes and staff training, while also working with established, highperforming properties. Youll be the trusted support behind our Front Office and Accommodation teams detaildriven, proactive and relied upon to help everything run smoothly from day one.What youll doOversee daily reservation activity, ensuring accuracy across rates, notes, availability and booking detailsManage reservations enquiries for the properties via email and phoneMonitor noshows, oversells and availability to support effective revenue managementCoordinate and respond to group accommodation enquiries, preparing quotes and agreementsManage corporate contracts and support Front Office Managers with reservationrelated issuesAssist with the setup and maintenance of packages, promotions and online listingsCompile regular reservation and group reports to support operational decisionmakingProvide operational and administrative support during periods of leave within the accommodation teamQualificationsProficiency in Reservations processes and systemsExceptional Communication skills, including verbal and written proficiencyStrong Customer Service capabilities and a proven ability to enhance Customer SatisfactionExperience in Training and coaching team members to improve performanceStrong organizational and problem-solving skillsAbility to work in a fast-paced, team-oriented environmentPrior experience in hospitality or hotel management is advantageousProficiency in reservation or property management software is a plusWhat youll bringMusthavePrevious experience in hotel reception and/or reservationsExceptional attention to detail and strong organisational skillsConfidence working independently and managing competing prioritiesClear, professional communication skills and a customerfocused approachExperience using reservation systems such as Opera and/or RMSExposure to group bookings, corporate contracts or revenue support activitiesA proactive mindset comfortable speaking up when something doesnt look rightWhy youll love working hereBe part of a professional, highperforming hospitality group with a strong peoplefirst cultureA role with real ownership, autonomy and variety no two days are the sameSupporting the opening of an exciting new hotelSupportive leaders who value initiative, accountability and teamworkOpportunities to learn, grow and broaden your experience across accommodation operationsA welcoming, downtoearth workplace where your contribution genuinely mattersReady to apply?If youre detaildriven, organised and love being the person others rely on to keep things running smoothly, wed love to hear from you.Apply now via SEEK with your resume and a brief cover letter outlining why this role appeals to you.Hurley Hotel Group welcomes applications from people of all backgrounds and experiences. Were committed to creating an inclusive and supportive workplace where everyone can thrive. #J-18808-Ljbffr