Job Title

Apply on Kit Job: kitjobau.com/job/38nzal Services Officer- WoodendFixed Term, Part-TimennPaid training, including a Certificate 3 in Rail Customer ServicenHelp connect Victorians through safe, reliable and accessible transport nAttractive hourly rate ($44 p/hr), plus super and free MykinnV/Lines purpose is to connect Victorians through secure, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade.nV/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.nAbout the rolenAs the Services Officer, you are integral to the success of V/Lines Customer Operations Group.nYour key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail. nYou will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures. nThis is a part-time, fixed term role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Woodend line within 80 km of your Home Depot or residence.nKey accountabilities include:nnCommunicate accurate and timely information to customers, ensuring coach replacements are organised where required. nEnsure safety on and around the station, for customers, colleagues, and yourself.nCarry out platform and customer service duties as required. nComplete Myki and V/Net ticket sales and seat reservations.nnAbout younA true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development.nPrevious experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.nOur ideal candidate will possess the following:nnStrong verbal & written communication skillsnAbility to adapt to changing environmentsnStrong focus on safety culturenSuccessful completion of Year 10 (minimum)nVictorian Driver LicencenWillingness & ability to travel to other stations, to provide service along the linenPrevious face-to-face customer service experience and a demonstrated commitment to workplace safetynDemonstrated alignment with V/Lines values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.nnWhy V/LinenIn addition to free myki travel, we offer: nnCommunity impact Make a genuine difference. Work in a role that connects Victorians, every day.nHuge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity.nDynamic environment V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.nCollaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers.nFlexible working We support flexible working. Work in a way that supports you to thrive in your role.nnWe are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at *************@vline.com.au or 1800 800 *** for confidential support.nAs an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row meaning, we are committed to creating a great workplace for women.nWe proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the worlds oldest living culture. We acknowledge the Traditional Owners lands, waters, and skies on which we live and pay respects to their Elders past and present.nAt V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. V/Line is also a proud Child Safe employer.nRemuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Apply on Kit Job: kitjobau.com/job/38nzal Services Officer - Woodend (Bendigo) V/Line Bendigo### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter. #J-18808-Ljbffr