Job Title

Traverse Alpine Group is excited to announce an opening for a passionate and driven Service Manager who embodies the Alpine lifestyle year-round. In this pivotal role, you will be instrumental in creating exceptional guest experiences across our diverse range of establishments. The ideal candidate will have a keen understanding of service excellence in a hospitality setting and be dedicated to fostering a culture of outstanding customer service. As Service Manager, you will oversee daily operations, manage frontofhouse staff, and ensure that every guest receives remarkable service. Youll also play a key role in training and empowering staff to deliver an unforgettable experience that reflects the Traverse Alpine Groups commitment to quality and hospitality. Responsibilities Manage and coordinate frontofhouse operations across multiple venues Uphold a high standard of customer service and train staff on service excellence Address guest feedback and implement improvements based on their needs and preferences Collaborate with management to streamline processes and enhance operational efficiency Work closely with kitchen and bar teams to ensure a seamless dining experience Monitor performance metrics and lead by example in embodying the Alpine lifestyle ethos Organize and oversee staff schedules and training sessions Requirements Proven experience in a managerial role within the hospitality industry Exceptional customer service skills and a passion for guest experiences Strong leadership and interpersonal skills with the ability to inspire a team Excellent problemsolving skills and the ability to handle guest complaints gracefully Knowledge of operational standards and best practices in the hospitality sector Flexible availability, including evenings, weekends, and holidays as needed A genuine passion for Alpine culture and lifestyle Benefits A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environment Access to a range of learning development activities to encourage career progression Organised group outings and an epic annual staff party Access to company discounts across all our venues Invenue and companywide incentives Access to health and wellness programs and our Employee Assistance Program (EAP) Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills Choose a seasonal role for winter or, for the right staff, a yearround role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC) #J-18808-Ljbffr