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Job Type:Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time About the Job Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East. About the role Are you passionate about helping people and creating smooth, stressfree travel experiences? Join our Transwa Reservations team, where every day brings new opportunities to support passengers across Western Australia. In this dynamic role, youll make rail and road coach travel bookings, provide friendly and accurate information by phone, email and at our booking counters, and play an important part in ensuring our customers feel confident and cared for. Youll also assist with administrative tasks, process payments, check concession entitlements, respond to routine customer enquiries, and help keep our services running smoothly by notifying passengers of any disruptions. As a valued team member, you may also have the chance to provide relief support in senior customer service roles across metropolitan and regional locations. Were looking for someone who brings genuine customer focus, effective communication skills, and the confidence to work both independently and as part of a supportive team. The ideal candidate will have solid numeracy and problemsolving abilities, be well organised, and able to manage competing priorities with ease. Confidence with Microsoft Office, fast and accurate data entry skills, and the ability to quickly learn reservation systems will help you excel in this role. If you enjoy helping others, thrive in a busy environment, and want to contribute to an essential public transport service for communities across WA, wed love to hear from you. About You! To excel in this role, you should possess: Proven experience in delivering effective information services in a customer focussed environment. Demonstrated ability to work both autonomously and within a team environment. Proven ability to manage time, prioritise tasks and meet deadlines. Sound keyboard skills with the ability to use Microsoft Office and data entry applications. About Us The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a worldclass network and workplace that will get everyone there. Under the PTA, Western Australias public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go. Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way. Our Values The PTAs Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding. Safety - We are committed to safety and protecting your future. Respect - We value and respect our customers, suppliers and each other. Recognition - We recognise each other for achievement, initiative and innovation. Integrity - We are honest and ethical. Sustainability - We consider the longterm economic, social and environmental impact of everything we do. You can expect. Opportunities to grow through personal development and career pathways Health and Wellbeing programs including access to a free 24/7 onsite Gym Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. This is a pool recruitment process in which suitable applicants will be placed in a pool for 12 months following the finalisation of the process. The pool may be used to fill other same or similar permanent and fixedterm, fulltime and parttime vacancies, with the possibility of extension or permanency. Please note that appointment to the pool does not guarantee placement into a position. To be eligible to work permanently at the PTA, you must be an Australian citizen, have permanent residency status, or hold a current visa with permanent working rights in Australia. To be eligible for a fixedterm appointment, you must hold a valid visa that allows you to live and work in Australia for the duration of the employment contract. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Geoff Dyer, Reservations Operations Coordinator on (08) 9326 3264 for specific information about the role. Applicants are requested to provide the following: A comprehensive CV with two work related referees. A written application (a maximum of 3 pages) outlining your suitability for the position based on the selection criteria . Please ensure you include: A specific example of how you have explained a policy or procedure over the phone to a person who did not understand the concept. Applicants are requested to apply online using the Apply for Job button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted. All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPCs will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement. The Public Transport Authority of Western Australia (PTA) is responsible for the operation ofall bus, train and ferry public transport services in the greater metropolitan area under theTransperth brand. It also operates public transport services in regional centres, operates roadcoach and rail passenger services to regional area under the Transwa brand, and administersSchool Bus Services (SBS). #J-18808-Ljbffr