Job Title

Public Transport Authority of Western Australia East Perth WA 1d ago , from Public Transport Authority WA Convenience Buttons: Time Remaining 10 daysCustomer Service Officer Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East. About the role Join our Transwa Reservations team, where every day brings new opportunities to support passengers across Western Australia. In this dynamic role, youll make rail and road coach travel bookings, provide friendly and accurate information by phone, email and at our booking counters, and play an important part in ensuring our customers feel confident and cared for. Youll also assist with administrative tasks, process payments, check concession entitlements, respond to routine customer enquiries, and help keep our services running smoothly by notifying passengers of any disruptions. As a valued team member, you may also have the chance to provide relief support in senior customer service roles across metropolitan and regional locations. About You! Proven experience in delivering effective information services in a customerfocussed environment. Demonstrated ability to work autonomously and within a team environment. Proven ability to manage time, prioritise tasks and meet deadlines. Sound keyboard skills with the ability to use Microsoft Office and data entry applications. Confidence with Microsoft Office, fast and accurate data entry skills, and the ability to quickly learn reservation systems. About Us The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forwardthinking, we provide a worldclass network and workplace that will get everyone there. Under the PTA, Western Australias public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go. Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. Our Values Safety We are committed to safety and protecting your future. Respect We value and respect our customers, suppliers and each other. Recognition We recognise each other for achievement, initiative and innovation. Integrity We are honest and ethical. Sustainability We consider the longterm economic, social and environmental impact of everything we do. You can expect Opportunities to grow through personal development and career pathways. Health and wellbeing programs including access to a free 24/7 onsite gym. Subsidised corporate apparel and spectacles. Supportive team environment. Opportunity to join our social club offering savings and benefits all year round. Pool recruitment process suitable applicants may be placed in a pool for 12 months following finalisation of the process. The pool may be used to fill other similar vacancies, with possibility of extension or permanency. Position Details Position Title: Customer Service Officer Agency: Public Transport Authority Salary Level 1, SOA, $63,906 $77,845 pa (pro rata) plus 12% superannuation Location: East Perth Work Type: Fixed Term Full Time, Fixed Term Closing Date: 27 March 2026 5:00 PM Further Information Refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Geoff Dyer, Reservations Operations Coordinator on (08) 9326 32*** for specific information about the role. For more information about the PTA, please visit www.pta.wa.gov.au. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. All PTA positions are subject to ongoing integrity screening, and suitable applicants will need to undertake a drug and alcohol screen prior to commencement. How to Apply Provide a comprehensive CV with two workrelated referees. Submit a written application (maximum 3 pages) outlining your suitability for the position based on the selection criteria. Include a specific example of how you have explained a policy or procedure over the phone to a person who did not understand the concept. Apply online using the Apply for Job button at the top/bottom of the screen. Applications must be submitted through the PTA website or the WA Government jobs portal; applications received via other platforms will not be considered. All applications must be submitted before the closing date and time; no emailed, late or proforma applications will be accepted. Upon recommendation, you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance. For technical difficulties, please contact the RAMS helpdesk at 1300733*** or email ************@bigredsky.com. #J-18808-Ljbffr