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Company Overview At Motorola Solutions, we believe that everything starts with our people. Were a global closeknit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration thats critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Adhoc Network (MANET) radios powered by our custom and everevolving MobileNetworked MIMO waveform. Together, our radios and waveform provide vital communications for missioncritical applications in the harshest environmentsfrom underground tunnels to highaltitude balloons. Silvus StreamCaster radios are rapidly adopted by customers worldwide, ranging from the U.S. and Allied Nations Departments of Defense to international, federal, state, and local law enforcement agencies, and even the Super Bowl, Grammys, and industryleading drone, robot, and unmanned systems manufacturers. Join an incredibly talented group of people, tackling challenging work with the prime directive of Keeping Our Heroes Connected. Opportunity Silvus is seeking an International Field Service Representative (IFSR) to serve as a seniorlevel technical advisor to customers and internal stakeholders. This position plays a strategic role in providing presales and postsales support, influencing product direction, and delivering advanced technical solutions. The IFSR exercises independent judgment in adapting our multiantenna MIMO radio and mesh networking systems to meet complex customer requirements, diagnosing and resolving complex field issues, and operating autonomously in dynamic environments while balancing multiple customer engagements and travel schedules. The role is 100% remote, but candidates must be based in Australia. Job Description Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions. Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges. Collaborate with Engineering and Product Management teams to provide fielddriven input into product design, enhancements, and troubleshooting strategies. Independently conduct onsite and remote technical support, including field system diagnostics, network configuration, and optimization. Lead product demonstrations, evaluations, and longduration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements. Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations. Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements. Utilize advanced problemsolving skills to identify, analyze, and resolve field failures and performance issues. Lead customer engagement and influence technical decisionmaking through deep product expertise and communication of competitive advantages. Document field observations and prepare recommendations that influence product roadmaps and internal support processes. Contribute to the development of internal best practices and process improvements for customer support and deployment success. Travel up to 75% of the time and work onsite at the customer''s location. Required Qualifications Completion of secondary education (e.g., GCSEs, equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred. Minimum 13 years experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment, with a minimum of 13 years as an FSR or equivalent in a customerfacing technical role. Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems. Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously. Exceptional written and verbal communication skills. Basic proficiency in English (reading and writing) is required. Excellent organizational skills and attention to detail. Must be based in Australia. Willingness to travel to potential conflict areas in support of radios. All employment is contingent upon the successful clearance of a background check. Preferred Knowledge, Skills, And Abilities Experience with radio frequency test equipment (spectrum analyzers, signal generators). Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking. Familiarity with Linux environments, scripting, or C/C++ programming. Previous military experience in a communications or technical role. Working Conditions And Physical Requirements Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field. Lift up to 50 lbs. of equipment for the setup of demonstrations and testing. Travel Requirements 5075% Relocation None Position Type Experienced Referral Payment Plan No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legallyprotected characteristic. We are proud of our peoplefirst and communityfocused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team. #J-18808-Ljbffr