Job Title

Hospitality is a work of Heart at ibis Styles HobartCentrally located on Macquarie Street, ibis Styles Hobart is Tasmanias largest hotel, offering 296 rooms and positioned just a short walk from Hobarts iconic waterfront and Salamanca Market.We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.Join us and become a Heartist.Job DescriptionAbout The Role:Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standardsEffective management of the Hotel Front Office operationTake ownership of departmental performance, driving continuous improvement across service engagement, and financial outcomesDrive key performance metrics, including RPS, NPS, loyalty enrolment, and upselling initiativesEnsure seamless guest arrivals and departures through effective room allocation and front desk managementLiaise closely with Reservations to optimise room allocation and maximise yieldManage VIP guests, group arrivals, and special requests to enhance satisfaction and loyaltyOversee Front Office systems, reporting, and daily operational processesPrepare forecasts and reports, ensuring compliance with financial, audit, and operational proceduresLead by example by embedding Accors Heartist values and vision within your teamEnsure adherence to emergency communication proceduresQualificationsAbout You:Proven leadership experience within Front Office or a similar environment (minimum 2 years preferred)Minimum 5 years front office experienceStrong operational knowledge of Front Office procedures and Opera PMSExperience in forecasting, budgeting, and revenue management principlesDemonstrated ability to manage rosters and control labour costs to meet targetsA confident and professional leader with a strong presence and the ability to inspire teamsExceptional communication skills, with a passion for coaching and developing othersCalm under pressure, solutions-focused, and guest-centric in your approachHighly organised, tech-savvy, and driven by efficient systems and processesFlexibility to work a variety of shifts, including weekends, evenings and public holidaysAdditional InformationWhat is in it for you?ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused trainingBe part of a dynamic hotel environment with a supportive and fun teamRecognition of service anniversaries and Accor Tenure MilestonesWe are unable to provide sponsorship for this role, so Australian working rights are required. #J-18808-Ljbffr