Job Title

Job Description Provide passionate, knowledgeable and friendly service to external and internal guests at all times Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Check guests in and out of the Property accurately and in a timely manner Handle guest enquiries and provide information on local attractions give directions as required Take reservations as required in the absence of the Reservations Manager Record guest comments for the information of the Head of Department Set up guest accounts accurately Reconcile cashier floats at the completion of each shift maintaining an accurate float Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service Ensure special requests are actioned appropriately and in a timely manner Qualifications Previous customer service experience, preferably in a hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera Additional Information The ability to work a flexible 7-day roster. Exemplary written and verbal communication skills Wellpresented with a natural ability to build rapport both in person and over the telephone Strong focus and passion for hotel operations Ability to deliver excellent customer service Selfmotivated with positive and professional attitude Proven ability to multitask, work under pressure, and think on your feet #J-18808-Ljbffr