Job Title

About the role Manage and process complex motor claims, including fatalities, fire, theft, and uninsured motorist benefits, ensuring accurate liability determination, compliance with guidelines, and timely settlements within authority limits. Provide exceptional service to members by professionally handling internal and external customer queries, ensuring a positive claims experience, especially for complex and vulnerable cases, while adhering to service standards and KPIs. Comply with risk management policies, report risks and incidents, and maintain high-quality, accurate claim records while adhering to regulatory obligations, company policies, and service standards. Take personal responsibility for workplace safety, ensuring safe practices and compliance with health and safety procedures. Foster positive working relationships, demonstrate flexibility to support team needs, actively participate in training, and seek feedback to enhance knowledge, skills, and performance. About you Previous experience managing a portfolio of motor claims or home claims, with demonstrated ability to work collaboratively in a team environment. Exceptional customer service skills and a willingness to help in order to make a real difference in the lives of our customers. Strong interpersonal and communication skills, you demonstrate strong empathy and understanding while supporting individuals in challenging or vulnerable situations. Analytical and datadriven, with strong attention to detail and effective organizational skills to manage tasks and solve challenges effectively. Excellent critical thinking skills with the ability to apply learnings across different scenarios. Comprehensive understanding of policies, procedures, and regulatory requirements, with the ability to apply guidelines effectively and ensure compliance with relevant standards. Proficient in using technology, including MS Office and computerbased applications, with a flexible and adaptable mindset to embrace change effectively. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks Inclusive Culture: Join a supportive, openminded team focused on customer outcomes, bringing your authentic self to work every day! Worklife balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Wellbeing Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program own a piece of your employer! We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. #J-18808-Ljbffr