Job Title

Onsite Technical Support RepresentativeGet AI-powered advice on this job and more exclusive features.Jotform is a San Francisco-based SaaS company with more than 30 million users worldwide. We are thriving and growing, and we''ve never needed outside funding. That''s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes from small businesses to enterprises.We are looking for Technical Customer Support representatives in Sydney for our rapidly growing customer base. This will be a full time role, coming into our brand new Sydney office.ABOUT THE ROLEThis position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you''ll be given a chance to contribute if you''re eligible. As a Technical Support Representative, you''re also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.The key objectives of this role include, but are not limited to:Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfactionUtilize our support ticketing system ; Respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion.Provide accurate and timely support by documenting all issues and resolutions.Maintain communications with customers during the problem resolution process.Act as a Customer-facing subject matter expertWhat Do You Need to Be Successful?Solid HTML / CSS background is needed to help customers in building and designing forms.Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds.You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms.A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds.Track record of supporting customers with a SaaS or IaaS product is preferredEnglish fluency is requiredABOUT YOUCustomer facing skills combined with excellent verbal and written communication skillsAbility to work with little to no supervisionOpen to criticism and a team playerAdaptable , flexible and commercially awareExcellent organizational skills with the ability to prioritize and manageJotform PERKSGenerous market competitive total compensation packageHigh-growth environment with collaborative and unique team cultureOUR PROCESSWe''ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don''t get a call, please don''t be disappointed! We receive many applications for each role and have to prioritize who we speak to.We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Jotform values your privacy. You can find more information regarding our applicant privacy notice here: levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Jotform by 2xGet notified about new Technical Support Representative jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 months agoRydalmere, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$75,000.00-A$80,000.00 3 days agoTechnical Support Engineer - Customer ExperienceTechnical Support Specialist (Req # 1785)Sydney, New South Wales, Australia A$70,000.00-A$80,000.00 2 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$85,000.00 3 weeks agoSydney, New South Wales, Australia 3 weeks agoService Desk Analyst (6 month fixed term)Sydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 4 weeks agoRydalmere, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoGreater Sydney Area A$75,000.00-A$85,000.00 2 weeks agoBlacktown, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoField Support Representative - North-West SydneyRydalmere, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 days agoNorth Ryde, New South Wales, Australia 1 week agoField Support Representative - Gold CoastRydalmere, New South Wales, Australia 1 week agoWe''re unlocking community knowledge in a new way. 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