Job Title

This range is provided by PERSOL APAC. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$36.00/hr - A$37.00/hrCustomer Service Representative Aviation Call Centre (Full-Time Casual)Mascot, Sydney | Full-time, Monday to Friday | Contract: Now through December 2025, with potential extensions. Hourly rate $36 - $37 an hour plus superAre you passionate about delivering exceptional customer service and looking to be part of the fast-paced aviation industry?Our client a leading name in the airline industry is seeking enthusiastic and dedicated Customer Service Representatives to join their call centre team located at their corporate head office in Mascot, Sydney.This full-time casual contract runs from now through to the end of December, with potential for extension into 2026. This is an exciting opportunity to be part of the travel industry''s busiest season, helping customers with their journeys during the Christmas holiday period.About the RoleAs a Customer Service Representative, you''ll be the first point of contact for passengers, supporting them with:Logistics/freight and freight forwarder experience is highly desiredHandling disruptions and assisting with rebookingAnswering general queries and providing timely, accurate informationEnsuring customer satisfaction with every interactionYou''ll be working in a fast-paced, team-oriented environment where no two days are the same!What We''re Looking ForWe''re on the lookout for customer service professionals who can hit the ground running with:A strong customer-first attitude and a passion for helping peopleAvailability to work Monday to Friday, full-time hoursExcellent communication skills, both verbal and writtenStrong attention to detail and accuracy in handling bookingsAbility to work independently and within a team environmentConfidence in using Microsoft Office applicationsA proactive mindset and solution-oriented approachExperience working in high-volume call centres.Highly Regarded ExperiencePrevious experience in aviation customer supportFamiliarity with Salesforce, SAP, or similar CRM/call centre platformsWork with one of Australia''s most respected airline brandsBe part of the travel industry''s busiest and most exciting seasonGain valuable experience in a high-performance, customer-focused environmentCompetitive hourly rates and potential for contract extensionsStart dates are immediate don''t miss your chance to get on board before the holiday rush!Apply now with your updated CV and take the next step in your customer service career, or email me at [email protected] role is based in Sydney; therefore, any applications from anyone outside of Australia or Sydney will not be entertained.Seniority levelEntry levelEmployment typeContractJob functionCustomer ServiceIndustriesAirlines and Aviation and Telephone Call Centers #J-18808-Ljbffr