Job Title

Customer Service Officer Opportunity | Waterloo, Sydney ShowroomFull Time | Monday - FridayAbout UsSignorino is Australia''s premier supplier of high-quality natural stone, terrazzo, and porcelain surfaces. We pride ourselves on offering the most luxurious tiles and stone in the market, earning a reputation for excellence.We are an Australian-owned and operated company with a proud history and a strong, friendly, and hardworking culture. We value excellence and teamwork, and we seek individuals who share our commitment to these values.About the RoleAs a Customer Service Officer, you''ll be at the heart of our operations, supporting the sales team and ensuring every customer interaction reflects our brand''s quality and care. From handling enquiries and preparing quotes to coordinating orders and providing product advice, you''ll help create seamless experiences that build lasting relationships.This role is perfect for someone who enjoys variety, thrives in a team environment, and takes pride in making every detail count.Key ResponsibilitiesManage customer enquiries via phone, email, and in-person with professionalism and warmthPrepare and process quotes, orders, payments, and refunds accurately and efficientlySupport sales teams with administrative tasks, data entry, and documentationMaintain up-to-date knowledge of our products, showroom stock, and industry trendsCollaborate with operations and logistics to ensure timely deliveries and smooth workflowsAssist with reporting, customer records, and other admin duties to support business efficiencyWhat You''ll BringPrevious experience in customer service, administration, retail, or similar rolesExcellent communication and interpersonal skills, you enjoy connecting with peopleStrong attention to detail and organisational skillsA proactive, solutions-focused approach to problem-solvingProficiency in Microsoft Office (Outlook, Word, Excel); SAP experience is a plusA professional, positive attitude and willingness to learnInterest or experience in the stone, construction, or design industry (preferred)Our ValuesCustomer Obsessed - You put customers first and exceed expectationsOne Team - You share knowledge and support your colleaguesMake it Count - You deliver on commitments and take accountabilityWe are Fanatical - You bring passion and pride to everything you doBe You - You respect diverse perspectives and welcome constructive feedbackWhy Work With UsJoin a friendly, passionate team that values collaboration and excellenceHandson product training and ongoing learning opportunitiesBe part of a respected Australian brand known for quality and innovationOpportunities for career growth and professional developmentReady to Apply?If you''re ready to join a team that celebrates craftsmanship, teamwork, and customer excellence, we''d love to hear from you!Please note that only shortlisted candidates will be contacted.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustriesWholesale Building Materials and RetailReferrals increase your chances of interviewing at Signorino Tile Gallery by 2xGet notified about new Customer Service Officer jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr