Job Title

Assistant Property and Community ManagerMirvac Sydney Olympic Park, New South Wales, AustraliaMirvac is a brand that creates and curates better experiences. We are more than developers or builders we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism. As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities. Join us as we work towards building the imagined nation. At Mirvac, we know that it''s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.Your opportunityAs Assistant Property & Community Manager, you will be responsible for supporting the Property & Community Manager in the delivery of the LIV brand promise, operating our asset(s) in a premium condition and creating a desirable community through the delivery of highquality services, operational excellence and a customercentric focus. This role will have accountability for our premium BTR asset LIV Indigo at Sydney Olympic Park.ResponsibilitiesWork with the RSA team in providing an exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and building strong relationships with key stakeholders (internal and external)Capture key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitmentsActively work to meet the objectives of the Strategic Asset Plan for the asset(s)Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practiceSupport the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtimeDeliver strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activationsMaintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they ariseAccurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person where escalation is requiredInput accurate data across all systems to deliver customer insights and support dataled decision makingPresent the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standardsEnsure adherence to brand guidelines in presentation standards and communications delivered across the assetSupport the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and proceduresProvide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performanceAdhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the positionActively contribute to project working groups across the business that deliver tangible outcomes for the divisionWork collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learningsChampion the consistent application of the key Mirvac values, leading by example and promoting a highperforming and collaborative environmentAbility to work evenings, weekends, public holidays and across multiple assets as requiredMaintain industry connections and take a lead in promoting Mirvac in the relevant marketsAssist with any projects or undertake additional duties as requiredQualifications2+ years of experience in property management, residential real estate, hospitality managementDemonstrated success in delivering customercentric outcomes and behavioursDemonstrated experience dealing with customer complaints and solving problems with positive resultsHigh level of IT proficiency, with Salesforce, Yardi and StarRez experience desirableA strong understanding of relevant legislationRelevant tertiary qualifications are highly desirableThe following certifications is required: Real Estate Agent or Assistant Agent LicenseStrong analytical and report writing skillsA willingness to always go above and beyond and provide an exceptional experience to our residentsExceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on timeProactive and selfmotivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectivenessA commitment to quality, professionalism, confidentiality and attention to detailExceptional communication (written & verbal) and interpersonal skillsAll of these attributes are preferred, if you think you may be the right fit for the role please still apply.Seniority LevelMidSenior levelEmployment typeFulltimeJob functionAdministrative and Customer Service #J-18808-Ljbffr