Job Title

Hunter Douglas is the world''s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we''ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What''s yours?Position OverviewOur Customer Service Team, based in Rydalmere, is looking for a Customer Service professional to provide customer support in our Wholesale team to support our Galleries, Luxaflex and Independent customers.ResponsibilitiesField queries via phone and emailAdvise customers of orders on hold or out of stock productsFollow up outstanding order on hold responsesOrder parts and samples for customers as requiredAssess and raise Authorization for Return (AFR''s) with customersInvestigate repairs and process paperwork, with an understanding of product warrantyFollow up on urgent orders / Rework / Remake statusProvide support to the BSM for allocated StateChase up lost in transit orders or damaged productsProvide flexible backup support to the other customer service teams as requestedThe Ideal Candidate Will HavePrevious experience in a productbased Customer Service / Call Centre environmentExcellent customer service and telephone skillsStrong organisational skillsAbility to manage both internal and external relationshipsExcellent written and verbal communication skillsA high level of initiative and selfmotivationOnsite parkingHybrid workBe a part of a supportive, collaborative team where your contribution makes an impactEnjoy generous discounts on our premium productsAccess to Social ClubIf you''re eager to make a real impact in a fastgrowing company with big aspirations and are ready to be part of something truly exciting and transformative, apply now and be a key player in Hunter Douglas'' journey to success!All offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate''s education, experience, skills and potential. #J-18808-Ljbffr