Job Title

Vet Nurse Hybrid Full TimePetsy Pet Insurance Australia is looking for a dynamic and proactive Vet Nurse / Customer Care and Member Care Consultant who will undergo comprehensive training to deliver outstanding customer service and support to our valued customers and members.Base PayAnnual base pay ranging from $37,000.00 to $48,000.00, commensurate with experience and skills.ResponsibilitiesResponding to customer enquiries via email, phone, and social media.Providing comprehensive information about pet insurance products and services.Handling and resolving customer concerns and policy queries.Assisting customers in making insurance claims and guiding them through the process.Liaising with vets and petrelated businesses for followups.Collaborating with sales and marketing teams.Processing changes to customer accounts, such as updating contact details or modifying policies.Ensuring a consistent and high standard of service within the customer service team.Keeping up-to-date with product updates, policy changes and industry trends.Contributing to the development of scripts or FAQs for common queries.Assisting with related tasks as needed.RequirementsExcellent written and verbal communication skills.Organised and capable of meeting deadlines.Cando attitude and enthusiasm for pets.Genuine interest in dogs or cats.Prior exposure to pet or other insurance (preferred, not required).Experience with vets not required; vet nurses and students are encouraged to apply.BenefitsEmployee discounts.Employee mentoring program.Professional development assistance.Workfromhome flexibility.Career path growth within the company.Work ArrangementFulltime hours (and parttime options) with the office located in Sydney CBD and satellite offices across Australia. Initial onsite training for the first few weeks, then hybrid model with flexible remote work.How to ApplyApply now to join Petsy as a Vet Nurse Hybrid. Work from home, support pets, and contribute to an awardwinning team that truly cares. #J-18808-Ljbffr