Key PointsSupport transformational business growth and operational excellenceEnjoy flexible working, including hybrid arrangements12month fixedterm contract with potential for extension or permanencyThe RoleWe''re seeking a commercially astute, datadriven and stakeholderfocused Business Improvement Manager to join our AutoGlass Operations team.In this pivotal role, you will identify improvement opportunities, define best practice, and lead the design and delivery of initiatives that enhance operational performance across our national network. With a strong focus on continuous improvement, you''ll help maximise financial outcomes while empowering teams to achieve key operational objectives.Key ResponsibilitiesIdentify, prioritise, and drive business improvement initiatives by collaborating with IT, Contact Centre, Field Operations and Technical teamsWork closely with Business Analysts and stakeholders to define business requirements and contribute to solution designCoordinate and support testing activities including UAT, disaster recovery simulations and system change assessmentsPrepare and contribute to monthly reporting packs, ensuring insights are accurate and actionablePerform adhoc reporting and data analysis using CRM, ERP, data warehouse and external sourcesSupport operational footprint planning (e.g., postcode simulation, mobile coverage mapping, service centre configuration)Administer and manage the Salesforce Field Service platform, including access control, configuration, troubleshooting and vendor coordinationPartner with the Central Planning team to improve scheduling, planning and reporting processesOversee Salesforce updates and release management to ensure smooth deployment with minimal operational impactWhy O''BrienO''Brien is Australia''s market leader in vehicle glass repair and replacement and part of the global Belron group operating in more than 35 countries. Our AutoGlass division combines the strength of an established industry leader with the momentum of a business in transformation.We''re investing heavily in digital capability, customer experience and operational excellencegiving you the support, tools and backing to turn big ideas into meaningful change. You''ll join a highperformance, valuesdriven culture where Caring, Collaborative, Genuine and Driven define how we work every day.The PerksFlexible and hybrid working arrangements across multiple O''Brien locationsReward and recognition programs that celebrate high performanceOngoing learning and development supportCommunity service and volunteering leaveEmployee discounts across O''Brien services and corporate partnersWhat We''re Looking ForAlong with embracing our O''Brien DNACaring, Collaborative, Genuine and Drivenyou''ll bring:5+ years'' experience in a similar business improvement, operations or transformation roleExceptional interpersonal skills with the ability to engage, influence and build strong relationshipsStrong knowledge of Salesforce administration, particularly FlowFamiliarity with Power BI, SQL, Python and Power Automate for analytics and automationIf you meet the above criteria and you''re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!At O''Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O''Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy: To review and consider your application, O''Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.Agencies: O''Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O''Brien to submit candidates to a specific requisition, we will not approve payment to any third party. #J-18808-Ljbffr
Job Title
Business Improvement Manager