Job Title

Incident & Outage - Basis Experts- E level - E3/E4Location : SydneyPosted On: 05-06-2025Experience : 10 plus years of Basis admin experience with DBSkills :Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.Job DescriptionSolid hands-on experience with SAP technologies likeSAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging,Convergent Mediation, OpenText etc.Work experience in Cloud Operations for running applications systems on a large scale.Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change RequestManagementExperience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.Experience in automation of monitoring or operationalworkflows.Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas foradvanced troubleshooting.Take thelead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements whichcontribute to the stability and performance of the teams, also build scalable processes.Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influencesupportability/operability of the products.Contributing to initiatives to reduce application related outages.Collaborate with Product Development and support for roadmap, feature, and bug fixes.Good understanding of theSAP Basissystems both on Operation system level as well as inside the SAP system, preferably holding SAPcertification in NW administration orS/4HANA System administrationKnowledge on Hyperscales (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environmentAnalytical, detail-oriented personality and a technology enthusiastAbility to troubleshoot complex issues and work on time critical assignments.Positive, proactive, and customer-focused attitudeExceptional communication and collaboration skills #J-18808-Ljbffr