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Are you passionate about leading high-performing teams and delivering exceptional customer service? We''re looking for motivated and people-focused Team Leaders to join our AustralianSuper leadership group. With multiple roles available, this is your chance to step into a pivotal position where you''ll drive performance, coach for excellence, and help shape the future of our service delivery.As a Team Leader, you''ll play a critical role in shaping the customer experience by supporting, developing, and empowering our front-line staff. You''ll be responsible for driving performance, ensuring quality service delivery, and fostering a culture of continuous improvement and compliance.What You''ll Be Responsible ForStrategic LeadershipBuild and lead high-performing teams aligned with organisational goals and service level agreements (SLAs).Collaborate with the broader leadership team to drive strategic direction and deliver customer-centric outcomes.Champion continuous improvement initiatives to embed best practices across the business.Cultivate strong relationships with internal and external stakeholders to ensure alignment with our customer-first strategy.Operational ExcellenceMonitor team capacity and resource availability to meet client needs and maintain service quality.Keep your team informed and engaged with updates on procedures, legislation, and business priorities.Support internal and external client and provider enquiries with professionalism and care.Conduct regular quality reviews of calls and workflow cases to ensure high standards are met.Lead by example to ensure service standards are consistently met or exceeded.Provide weekly side-by-side coaching and remote monitoring to support team development.Deliver timely and constructive feedback to individuals and the team.Identify training needs and provide tailored development, mentoring, and support.Participate in recruitment, onboarding, and performance management processes.Governance & RiskEnsure team members understand client-specific plan provisions and current legislation.Maintain compliance with Australian Financial Services Licence (AFSL) requirements and internal quality standards.Promote a proactive risk and compliance culture, ensuring all reporting and assurance obligations are met.Stay informed of regulatory changes and ensure appropriate controls are in place to mitigate risk.What You''ll BringDemonstrated leadership experience in customer service, insurance, or superannuation (ideally within a contact centre environment).Strong communication skills with the ability to adapt your style to suit different audiences.Excellent planning and organisational skills, with the ability to manage competing priorities.A passion for coaching, mentoring, and developing others.Qualifications such as a University Degree, ASFA Certificate/Diploma, or RG146 are highly regarded.Interested?If you''re ready to lead, inspire, and grow, we want to hear from you!Let''s shape the future of customer servicetogether.About UsMUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.About the TeamOur MUFG Retirement Solutionsdivision combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Servicesjourney and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.Job InfoJob Identification 13840Job Category OperationsLocations Tower 4, 727 Collins Street, Docklands, VIC, 3008, AU #J-18808-Ljbffr