Job Title

Outsized Sydney, New South Wales, AustraliaOperations AnalystOur client, Australia''s largest retail payments platform is seeking a motivated Operations Analyst to join their team on a 6month contract, focusing on merchant onboarding and operational optimisation. The role will ensure that new merchants are seamlessly integrated into Wpay''s systems, enabling errorfree transactions and sustained business growth.Key ActivitiesMerchant Onboarding & Integration: Manage endtoend onboarding of new merchants, ensuring timely completion within SLA and seamless configuration for firsttimeright transactions.CrossFunctional Collaboration: Work with Product, Process Improvement, Customer Experience, and Engineering teams to resolve data queries and documentation issues.Incident Management: Support troubleshooting of userreported issues, maintaining detailed incident records and assisting in rootcause analysis.Operational Support: Action lifecycle service requests postonboarding, including updates to store or terminal configuration details.Compliance & Risk: Uphold KYC and AML compliance requirements across onboarding workflows in line with Wpay''s governance standards.Continuous Improvement: Create and maintain SOPs and process documentation, collaborating with Process Improvement teams to streamline workflows.Reporting & Analysis: Use Excel and data analysis tools to identify operational trends, gaps, and performance metrics for management insights.Your Background34 years'' experience in FinTech, Payments, or B2B SaaS environments, ideally in Banking or Financial Services.Strong Excel skills and familiarity with tools such as Postman for API validation.Excellent documentation, analytical, and problemsolving skills.Proven ability to work collaboratively across business and technical teams.Strong attention to detail with the ability to identify and resolve workflow inefficiencies.Excellent communication skills for liaising with crossfunctional and nontechnical stakeholders.Experience with merchant payment systems, KYC/AML compliance, or retail payments.Proficiency in Jira, Confluence, Google Workspace, and processmapping tools (e.g., Lucidchart, Miro).Exposure to Agile Scrum delivery frameworks.Experience in data interpretation, reporting, and trend analysis to support decisionmaking. #J-18808-Ljbffr