Job Title

Customer Care Engineer (Plumbing Background) | Permanent | NorfolkSalary: 25,000 - 31,000 + van / fuel card / medical / pensionLocation: NorfolkA leading Regional Main Contractor that build, refurbish and regenerate homes and communities across the UK have an excellent opportunity for a Customer Care Engineer with a plumbing background to join them on a permanent basis, based in their Norfolk Region.The company are an innovative and ambitious business that combine their industry expertise and unrivalled local knowledge to help transform communities and leave a lasting legacy everywhere they work.They are looking for a hardworking and committed Customer Service Engineer with a plumbing background to deliver excellent customer service; managing and delivering post contract services to their clients and purchasers, improving their customers journey and enhancing satisfaction results.Role Overview:Liaise with occupants and carry out effective back up cover to subcontractorsLimit the extent of damage by making safe in the event of emergency worksResponsible for health and safety to both operatives and the occupants of the propertyFinalise the completion of defects liability works where the subcontractor fails his obligations or any material faultsHealth and Safety All employees have a statutory duty to look after their own safety and to give due consideration for the safety of othersEquality & Diversity All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatoryDeveloping relationships with purchasers to identify areas of improvement and design out, in order to maintain a customer friendly companyProvide monthly report of defects found at home demonstration handover and courtesy call.Ideal Candidate:The successful applicant must be willing to travel throughout the whole of the East Anglia region and will be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:Hold a Plumbing qualificationExperience of the building industryKnowledge of NHBC requirementsProven experience in customer care is essential, excellent communication and organisational skillsDelivering qualityMeeting deadlinesFull driving licenceAdhering to Service First principlesCompliance with the Company''s policies and procedures in respect of Health, Safety, the Environment, LIMS, IT and Human ResourcesMulti skill capabilities with track record in a proactive approach in resolving a wide range of defectsCSCS card is beneficialIf you are a Customer Care Engineer with the right experience and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573 #J-18808-Ljbffr