Job Title

OverviewHelp trade business owners grow their business with the support of smart tools and a high-performing team behind you. Our client is a modern, tech-enabled business that partners with trade business owners to help them grow in a sustainable and profitable way. They combine proven marketing systems, practical tools and real human support for electricians, plumbers, builders, landscapers, renovators and more.We are looking for an Account Manager who understands how a trade or construction business really works. Ideally you have built one, grown one or worked closely with trade business owners before. If you enjoy being the organised, relationship-driven, problem-solving glue that keeps everything moving, this is the role for you.The kind of person we are looking for:You will thrive in this role if you have hands-on trade or construction experience, communicate well, follow through consistently, and enjoy helping business owners take action. You know the pace, challenges and opportunities in domestic renovations and construction, and you can build trust quickly.What you will be doingClient relationship and communicationLook after a portfolio of trade and construction business ownersBuild strong, long-term relationships based on trust and practical supportRun check in calls and review meetingsKeep clients updated on their marketing activity, pipeline and progressBe the reliable point of contact they can depend onPractical business supportHelp clients follow through on the work that grows their businessTalk through basic numbers, quotes, pipelines and prioritiesSupport clients to turn opportunities into booked and delivered workKeep them focused on the actions that matter mostInternal collaborationBe the voice of the client inside the business, sharing themes, wins and issuesWork closely with marketing, operations and other teams to resolve problems earlyHelp shape improvements to the service based on what you see and hearOrganisation and systemsKeep clear, accurate notes after every client interactionUse tools like Asana to track actions, drop call links and keep things movingMake sure follow ups happen and nothing slips through the cracksWhat you bringExperience running or growing a trade or construction business, or close partnership with oneExperience in domestic renovations, construction or landscapingStrong communication skills and ability to build rapport quicklyHigh organisation, reliability and ownership of follow throughComfort working with basic business numbers and job pipelinesAbility to challenge clients respectfully and hold them accountableEnjoy working across teams and solving problems collaborativelyBonus points if you have mentored other business owners.What success looks likeClients feel supported, confident and clear on their next stepsCalls and meetings happen consistently and with purposeClients take action and stay engagedIssues are identified and escalated earlyInternal teams have visibility of each client''s progressClients stay longer because their business is genuinely growingHow to applyPlease upload your resume and a short note describing your experience growing or supporting a trade or construction business, including domestic renovation or construction work where relevant.Seniority levelEntry levelEmployment typeFull-timeIndustriesBusiness Consulting and Services #J-18808-Ljbffr