Job Title

Senior Account Manager, Global Payments SolutionBe among the first 25 applicants for this role.Some Career Choices Have More Impact Than Others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world for our customers, our people, our investors, our communities and the planet we all share.As an HSBC employee in Australia, you''ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include marketleading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated incountry and regional support. Our expertise in this area is repeatedly recognised by the industry''s most prominent publications and associations with numerous global, regional and country awards.Join the team in Sydney as a Senior Account Manager, supporting a portfolio of technology sector and newtobank clients as well as supporting the team lead on internal 3rdparty vendor management. Taking on this role, you will help manage the provision of highquality service and account management support to clients, partnering with the broader GPS team to identify, develop and customise competitive services and solutions to meet their transactional banking needs.This is a role where no two days will be the same as you manage a variety of complex queries, interacting with colleagues and stakeholders globally and broadening your knowledge. Joining HSBC provides the opportunity to develop your career into roles across our global network.This role would suit a Client Account Manager with strong experience in the transactional banking Corporate sector, ready to take the step up and be developed into a more senior role.ResponsibilitiesManaging the transactional banking needs of a portfolio of technology sector and newtobank clientsMaintaining regular contact with clients to ensure they are comfortable using HSBC''s transactional banking products and services, and that they are functioning to optimal levelsAssisting the team lead with internal 3rdparty vendor managementBuilding and maintaining collaborative working relationships with Relationship Managers, Solution Managers (Sales) and Business Partners to support clientsDelivering positive outcomes to enquiries or challenges experienced by clients in the portfolioEnsuring all internal and external risk metrics are met to protect both clients and HSBCQualificationsBroad experience as an account manager or servicing manager in the banking industry, preferably with indepth knowledge of transaction banking solutions relating to all cash management products and services in the local marketA commitment to providing outstanding client service management to clients with a range of complex needsSelfmotivation and ability to autonomously work towards achieving personal and team goalsExcellent time management, planning and organisational skillsOutstanding written and verbal communication, presentation and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels and paying strong attention to detailThe ability to contribute to and be a part of a collaborative solutionfocused teamPreference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.Learn more about careers at HSBC Australia data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via nonHSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.Seniority LevelDirectorEmployment TypeFulltimeJob FunctionSales and Business Development #J-18808-Ljbffr