Job Title

Senior Branch Operations Service AnalystAre you passionate about turning data into actionable insights that drive operational excellence? We are seeking a Senior Branch Operations Service Analyst to join our Service team. This is a pivotal role focused on enhancing service performance across our national operations.About The RoleAs a Senior Branch Operations Service Analyst, you will be responsible for delivering high-quality reporting and analysis to support decision-making and continuous improvement in service delivery. You''ll work closely with branch and national stakeholders to monitor key service metrics such as technician productivity, job efficiency, preventative maintenance compliance, and customer satisfaction.ResponsibilitiesSupport branch operations through reporting, programs, and contractor managementPrepare and distribute weekly, monthly, and quarterly service reportsConduct root cause analysis and performance reviews across service, fleet, and rental operationsEnsure data quality and integrity through validation and reconciliationAssist in service planning and technician capacity analysisIdentify and recommend continuous improvement opportunitiesWhat You''ll BringProven experience in data analysis or service reporting within a technical or industrial environmentAdvanced skills in Excel and/or Power Query, and Power BIStrong analytical mindset and attention to detailExcellent communication and stakeholder engagement skillsExperience in the forklift, heavy equipment, or mechanical service industry is highly desirableFamiliarity with ERP/Service platforms such as AS400, IFS, SAP or similarPreferred QualificationsAccounting qualificationsPower BI Data Analyst Associate certification (PL300)BenefitsWhat sets us apart?Crown''s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.As a Crown employee you get to enjoy:A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwideAccess to a health and wellbeing platform which supports your Mental, Physical and Financial goalsCorporate Rates for Private Health InsuranceAn inclusive working environmentAn Employee Assistance Program for confidential counselling with chat, phone and face to face counselling optionsThe CompanyCrown Equipment is a well-respected global Materials Handling Equipment company with a long-standing presence in the Australian market. The company operates across all Australian states and territories and supports a broad customer base with skilled staff, quality products, strong service and parts back-up, and leading-edge technology.Seniority levelAssociateEmployment typeFull-timeJob functionAdministrativeIndustriesIT Services and IT Consulting #J-18808-Ljbffr