Job Title

OverviewBrennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.ResponsibilitiesProvide L1 support for service delivery teams and resolve technical issuesProvide onsite support at client locations on behalf of service delivery teams and resolve technical issuesProactively managing our client''s IT environmentsConduct problem management to ensure the root cause of issues is addressedTake ownership of assigned clients, and ensure we deliver excellence in customer serviceMaintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as neededMaintain effective communications with clientsQualificationsMinimum of 2 years IT experienceReasonable experience in common business applications, especially Microsoft Office suite of products including Office365Strong analytical and problem-solving skillsExcellent verbal and written communication skillsProven ability to work within and across teamsIndustry based certificationsInstallation and management of peripheral devicesUser account maintenanceDesktop and End User SupportAbility to service on-site contracted requirementsNoteAs part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.BenefitsTraining and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn environment that embraces learning and developmentBrennan is an equal opportunity employer. #J-18808-Ljbffr