Job Title

Join to apply for the Senior Product Owner role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Product Owner role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$125,693.00/yr - A$138,510.00/yrSenior Product OwnerFull-time, Temporary for 12 monthsHybrid- 5 days fortnight in Pyrmont officeAbout the teamThe NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.This role sits within Births, Deaths and Marriages (BDM) the Digital and Identity Security Division in the IT & Program Delivery team.About the roleAs the Senior Product Owner you will be accountable for effective end to end management of digital products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to meet organisational and NSW Government objectives.Your day-to-dayOwns and manages the Product Backlog.Prioritizes and refines backlog items based on value, risk, and dependencies.Works closely with the business analysts, designers, development team, and business stakeholders.Facilitate Scrum ceremonies: sprint planning, reviews, and retrospectives.Helps define user stories, acceptance criteria, and success metrics.Key accountabilitiesDefine and communicate the product vision and roadmap.Create and maintain a well-prioritized product backlog.Write user stories with clear acceptance criteria.Ensure maximum value delivery within constraints (time, budget, resources).Make trade-off decisions between scope, time, and cost.Engage with stakeholders regularly to gather input and share progress.Monitor product performance and iterate based on feedback.To be successful in this role you will demonstrate:Clear and persuasive communication of ideas, goals, and product vision.Strong facilitation skills across cross-functional teams and leadership levels.Experience in balancing competing priorities under tight timelines.Comfort with metrics, KPIs, and analytics tools to assess product performance.Ability to identify and resolve product and process inefficiencies.Deep understanding of Agile methodologies (Scrum, SAFe, etc.).Experience managing complex backlogs, roadmaps, and multi-team environments.Comfortable with ambiguity and capable of pivoting quickly.How to applyIf this role sounds like you please hit submit and include a cover letter (max 2 pages) and resume (max 5 pages) outlining how you meet the capabilities and skills required for the role.Salary Grade 9/10, with the base salary for this role starting at 125693 base plus superannuationFor enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected] the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday 9 July 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelDirectorEmployment typeEmployment typeTemporaryJob functionJob functionInformation TechnologyIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Product Owner jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSenior Product Owner - Open Banking - 12-month ContractSydney, New South Wales, Australia 3 weeks agoProduct Owner, Fraud and Scams CapabilitySydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoProduct Owner, Direct Acquisition and ProspectProduct Owner TBS Digital Service JourneysSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoPyrmont, New South Wales, Australia 5 days agoDigital Product Owner, Internal Data, Ecosystem & InnovationProduct Owner Assisted Servicing Customer Service HubSydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoProduct Owner - IT Risk and Customer Journey Engineering (CJE)Sydney, New South Wales, Australia 2 days agoProduct Owner - Digital Broker ConnectivitySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoWe''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr