Job Title

Defect Manager Insurance (Claims & Policy)Location: Adelaide, South Australia, AustraliaCloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise environment.Experience with Duck Creek is a major plus; however, handson Claims and Policy experience within another insurance system is mandatory.Key ResponsibilitiesOwn and manage the endtoend defect lifecycle across SIT, UAT, and regression phasesLead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teamsEstablish and maintain defect governance, reporting, and quality metricsFacilitate defect triage forums and ensure timely defect closureProvide clear visibility of defect status, trends, and risks to senior stakeholdersEnsure accurate documentation and audit readinessMandatory ExperienceClaims system experience within an insurance platformPolicy system experience within an insurance platformExperience working across SIT, UAT, and production support phasesStrong stakeholder engagement and communication skillsHighly DesirableDuck Creek experience (Claims and/or Policy modules)Experience in largescale insurance transformation programsExperience working with mixed onshore and offshore delivery teamsAbout CloudMarcCloudMarc is a specialist technology consultancy delivering Quality Engineering, Test Management, and Digital Delivery services to Tier1 clients across insurance, retail, banking, and government.Apply NowSeniority levelMidSenior levelEmployment typeContractJob functionConsultingIndustriesIT Services and IT Consulting #J-18808-Ljbffr