Join to apply for the Software Support role at Dentsply Sirona2 weeks ago Be among the first 25 applicantsJoin to apply for the Software Support role at Dentsply SironaRequistion ID: 78732Dentsply Sirona is the world''s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona''s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona''s global headquarters is located in Charlotte, North Carolina, USA. The company''s shares are listed in the United States on NASDAQ under the symbol XRAY.Bringing out the best in peopleAs advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we''re looking for the best to join us.Working At Dentsply Sirona You Are Able ToDevelop faster - with our commitment to the best professional development.Perform better - as part of a high-performance, empowering culture.Shape an industry - with a market leader that continues to drive innovation.Make a difference -by helping improve oral health worldwide.Position OverviewThe Software Support team is the telephone face of the Software Help Desk, receiving customer calls for software issues for all dental equipment sold by the business. The Software Support Specialist provides a key link between Dentsply Sirona''s clients and the organisation. They are responsible for providing excellent customer service by receiving, administering, and resolving all software related equipment issues on all inbound calls and making follow-up outbound calls post equipment resolution to evaluate customer satisfaction.Primary Objectives and Specific Accountability:Provide phone IT software support and technical advice as it relates to Dentsply Sirona equipment products for our customers, sales and service teamsRemote support, log in to customer platforms whilst the customer is on the phonePerform software pre-installs, installations, fault diagnostics, repairs and software migrationsDiagnose technical issues and communicate with the broader software support team as neededKnowledgeEnsure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal researchEnsure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as requiredTeamworkWork as part of a team, providing back up and support and sharing responsibility for completion of tasks as requiredHealth and SafetyAdhere to all health and safety procedures and policies to ensure a safe working environmentProactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practicesWear all personal protective equipment as requiredMaintain awareness and understanding of internal safety procedures and adhere to these at all timesProactively report and manage safety issuesPosition DimensionsNumber of positions reporting to this position is varied dependent on size and complexity of the regionNumber of direct reports; NilNumber of matrix reports; NilDecision making authorityReviewing policies and procedures and making recommendations as requiredApproval as per Finance authority matrixRelationshipsAll Dentsply Sirona employeesSales SpecialistForging & maintaining relationships with customers as requiredExperience / Qualifications (if key requirement of the role)Installation of software applicationsPC firewallsExperience with local area networks (LANs), SQLsExceptional IT support skills responding to customers per established service level agreementsProven ability to work successfully across multiple clientsFamiliarity with the creation of help desk tickets, routing and escalation of tickets.Excellent communication skills as the role will include the professional interface between our external customers and internal sales and service teamsKnowledge of the Dental market and equipment would be desirableKnowledge of Sidexis software would be desirableTertiary Qualification Degree or Diploma in a related field would be well regardedMinimum 6 months Level 1 Help Desk experience or a similar roleSkillsMaturity of judgement and discretionExcellent attention to detailCapacity to operate independentlyExcellent communication skills both written and verbalAdvanced level computer skills with proficiency in the MS Office suite (Excel, Word, Powerpoint and Access)Strong interpersonal skills with a demonstrable ability to work within a changing environmentWillingness to contribute to and support team goalsExcellent organisational and time management skillsAbility to prioritise conflicting workloads and multitaskHigh levels of personal drive and motivationDentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.We look forward to receiving your application.For more information about Dentsply Sirona, please go to www.dentsplysirona.comPlease note Dentsply Sirona operates a direct sourcing model so please no agency introductions.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMedical DeviceReferrals increase your chances of interviewing at Dentsply Sirona by 2xSign in to set job alerts for "Software Support" roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 2 weeks agoSoftware Engineer, Early Career, NetSoftSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoRydalmere, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$85,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoUltimo, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$425.00-A$450.00 3 weeks agoEnterprise Services - Technical Support Representative - SydneyMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Support Specialist, Workvivo - APJ(Based in Sydney)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 5 hours agoSydney, New South Wales, Australia 1 month agoCustomer Support Engineer (based in Sydney/Melbourne)Sydney, New South Wales, Australia 2 weeks agoDeskside Support Technician -New Castle, Full TimeNewtown, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 6 days agoWe''re unlocking community knowledge in a new way. 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Job Title
Software Support