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Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.Job DetailsFullTimePay Type: HourlyPosition Type: Remote Customer Service AgentWe''re looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of wellknown clients. In this role, you''ll assist customers with enquiries and provide excellent service. This is a wonderful opportunity to contribute to highimpact projects with some of the world''s most iconic brands. If you''re a natural problem solver who thrives on creating memorable customer experiences, we''d love to hear from you.Strong proficiency in English, both written and spoken is required.Candidates must have prior call center experience and reside within 80km of our office.You''ll Also NeedA highspeed internet connectionAn appropriate, quiet work environmentHigh language proficiency in EnglishWorkfromhome experienceTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief preemployment test.Position ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problemsolving.Research and retrieve information across systems to support customer needs.Accurately document interactions and process claims.Guide customers through options to find the best solutions.Follow scripts, policies, and procedures while using available resources.Protect customer privacy and handle sensitive information appropriately.Escalate complex issues to the appropriate team members.Stay current with training, updates, and program knowledge.Maintain consistent attendance and adhere to scheduling requirements.Candidate QualificationsMust be 18 years or olderHigh school diploma or equivalentPrevious call center experienceWork from home experienceStrong command of the English languageTyping speed of 20+ WPMHigh speed internet connectionBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsSkilled in troubleshooting and followupAble to multitask and selfmanage effectivelyExcellent interpersonal skillsConditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Compensation and BenefitsWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO coverage plus a dependent, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and offsite events, and more.Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationIt is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person''s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI''s commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.About MCIMCI helps customers take on their CX and DX challenges differently, creating industryleading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. "In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa''s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time."Disclaimer: The purpose of the above job description is to provide potential candidates with a general overview of the role. It''s not an allinclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.Job AttributesSeniority level: Entry levelEmployment type: FulltimeJob function: OtherIndustries: Outsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at MCI by 2xSign in to set job alerts for "Customer Service Representative" roles. #J-18808-Ljbffr