Job Title

Remote Customer Service Agent Mass MarketsThis role is fully remote and supports a diverse portfolio of wellknown clients across various industries. The successful candidate will provide highquality customer service, resolve issues efficiently, and ensure accurate recordkeeping.Position OverviewMass Markets, a leading businessprocessoutsourcing and contactcenter provider, delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloudbased technology solutions globally. We operate in healthcare, retail, government, education, telecom, technology, ecommerce, and financial services, leveraging advanced technology and a global footprint.Key ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problemsolving.Research and retrieve information across systems to support customer needs.Accurately document interactions and process claims.Guide customers through options to find the best solutions.Follow scripts, policies, and procedures while using available resources.Protect customer privacy and handle sensitive information appropriately.Escalate complex issues to the appropriate team members.Maintain consistent attendance and adhere to scheduling requirements.Stay current with training, updates, and program knowledge.Candidate QualificationsMust be 18 years or older.High school diploma or equivalent.Previous call centre experience (remote preferred).Workfromhome experience.Strong command of the English language; high language proficiency and typing speed of 20+ WPM.Typing speed of 20+ WPM.Highspeed internet connection.Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).Familiarity with Windows operating systems.Skilled in troubleshooting and followup.Able to multitask and selfmanage effectively.Excellent interpersonal skills.Compensation & BenefitsCompetitive starting salary (experiencebased). Benefits include HMO health coverage, dental coverage, performance bonuses, and various allowances (rice, clothing, laundry, meals). Employees receive training, career growth opportunities, allowance for workfromhome equipment, and participation in company events and retreats.Physical RequirementsPrimarily a sedentary role requiring sitting/standing for long periods while using a computer and telephone headset. Ability to move objects up to 40 lbs and perform standard office tasks as required.Conditions of EmploymentMust be authorized to work in the country where the job is based. Willingness to undergo a Level II background and security investigation with a fingerprint, and drug screening, as part of the hiring process.Reasonable AccommodationMCI provides reasonable accommodation for qualified applicants and employees with disabilities, unless it would cause undue hardship.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and are committed to diversity, equity, and inclusion. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. #J-18808-Ljbffr