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Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.Remote Work-at-Home | PhilippinesJob Type and PayFull-Time | HourlyWhat You''ll DoWe''re seeking motivated Remote Sales Representatives to support a variety of outbound sales initiatives for a diverse portfolio of well-known clients. In this role, you''ll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. You''ll work on high-impact sales campaigns with globally recognized brands, and succeed as a persuasive communicator in a fast-paced environment.Being bilingual is highly advantageous and will be viewed favorably.Candidates must have prior call center experience and reside within 80km of our office.You''ll Also NeedA high-speed internet connectionAn appropriate, quiet work environmentHigh language proficiency in EnglishWork-from-home experienceTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Position ResponsibilitiesMake outbound calls to prospective and existing customersPresent and promote products and services effectivelyIdentify customer needs and recommend suitable solutionsMeet or exceed sales targets and performance metricsMaintain accurate records of customer interactions and sales activityHandle objections and resolve customer concerns professionallyStay up to date with product knowledge, promotions, and trainingFollow scripts, policies, and procedures while using available resourcesEscalate complex issues when necessaryMaintain consistent attendance and adhere to scheduling requirementsCandidate QualificationsMust be 18 years or olderHigh school diploma or equivalentPrevious call center experienceWork from home experienceStrong command of the English languageTyping speed of 20+ WPMHigh speed internet connectionBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsSkilled in troubleshooting and follow-upAble to multitask and self-manage effectivelyExcellent interpersonal skillsConditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Compensation & BenefitsAt MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.What You Can Expect From MCI: benefits that go beyond a paycheck, including HMO coverage, dental coverage, meals during training, career growth, allowances, performance bonuses, and employee rewards. Specific offerings may vary by geography.Physical RequirementsThis job operates in a professional office environment. The role is largely sedentary, with duties involving use of a computer and telephone headset. Occasional movement or lifting up to forty (40) pounds may be required.Reasonable AccommodationIt is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and ensures equal opportunity. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.MCI does not discriminate or harass based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law.About MCIMCI helps customers take on CX and DX challenges by delivering industry-leading solutions across BPO, CX, and IT services. MCI employs 10,000+ professionals with 150+ client partners across North America and beyond.Disclaimer: The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This job description is not a contract of employment. #J-18808-Ljbffr