Job Title

Organisation/Entity: NSW Trains Job category: Call Centre & Customer Service Job location: Dubbo, NSW, AU, 2830 Job reference number: 107009 Employment type: Permanent FullTime Salary range: $1324.9$1324.9 per week You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problemsolving, empathy and conflict resolution are highly transferable and indemand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you''ll Youll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. Youll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness. Location and Roster All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes. All roles work to a 14day rotating roster that can include weekends and public holidays, plus additional hours where required. Talent Pool A Talent Pool will be created for current and future temporary and permanent, full time and parttime positions at the Dubbo Station for the next 18month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete preemployment checks. About You You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions. You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders. You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fastpaced operational environment while consistently prioritising safety, following procedures, and identifying and managing risks. Who We Are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. Join us Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives, visit Transport careers. This is an inperson, onsite role. Upcoming Sessions Thursday 30th April at 10:30 am Job Segment Call Center, Developer, Temporary, Web Design, Customer Service, Technology, Contract, Creative Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. #J-18808-Ljbffr