Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, Sydney Hotel: CP - Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000 Ready to take the next step in your hospitality career? At Crowne Plaza Sydney Darling Harbour, were looking for an enthusiastic and handson Front Office Team Leader to guide our Guest Service Agents and ensure every guest enjoys a seamless and memorable stay. In this handson leadership role, youll support the Front Office Management team in overseeing daily operations, leading a dynamic team, and ensuring service standards are consistently exceeded. This is a fantastic opportunity to grow your hospitality career within a global brand. The Role Lead, support, and mentor Guest Service Agents to deliver exceptional service Support onboarding and ongoing training of team members Oversee daily Front Office operations, including smooth checkins, checkouts, and guest enquiries Act as the first point of escalation for guest concerns, resolving issues with professionalism and care Work closely with Duty Managers and other departments to ensure a seamless guest experience Maintain high presentation standards across the team and lobby What Were Looking For Previous Front Office or hotel reception experience (supervisory experience highly regarded) A natural leader who can motivate and support a diverse team Strong communication and problemsolving skills Ability to work a rotating roster incl. weekends and public holidays Knowledge of hotel systems (e.g. Opera or similar) is a plus What You Get Opportunity to grow your hospitality career with clear development pathways Hotel and dining discounts worldwide Paid birthday leave and additional team perks Supportive, inclusive team culture Convenient location with easy public transport access Access to employee wellbeing programs We are an equal opportunity employer and value diversity at our core. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected. #J-18808-Ljbffr
Job Title
Front Office Team Leader