Job Title

The Covert Loss Prevention Associate supports TJX Australias Organised Retail Crime (ORC) strategy through discreet, plainclothes surveillance. The role focuses on identifying recidivist offenders, gathering intelligence, and working closely with Police and ORC teams to safely disrupt highharm retail crime and reduce external theft. Key Responsibilities Conduct covert, plainclothes surveillance in highrisk stores and retail precincts to identify recidivist offenders and organised retail crime activity. Maintain personal and team safety at all times, adhering to TJX safety protocols and legal guidelines for observation and reporting. Ensure a discreet, professional presence to avoid confrontation and minimise operational risk. Immediately elevate incidents involving violence, aggression, or associate safety concerns to the ORC Supervisor and Police. Observe and accurately document offender behaviour, modus operandi, and concealment techniques, maintaining detailed notes and evidence logs. Communicate realtime intelligence to Police and ORC teams via approved channels to support safe apprehension outside store premises. Support ORC investigations through witness statements, CCTV referencing, and compliant evidence handling and chainofcustody processes. Assist in developing local intelligence packages and offender profiles for ORC reporting systems. Build and maintain effective working relationships with Police and centre security teams. Provide actionable intelligence to support shrink reduction strategies and targeted ORC interventions. Contribute to ORC KPI reporting, case file preparation, courtready documentation, and continuous improvement of covert operations. Key Skills & Experience Minimum 2 years experience in loss prevention, security, or investigations. Strong understanding of retail theft and organised crime behaviours. Excellent observation, documentation, and communication skills. High integrity, discretion, and ability to work independently. Familiarity with LP systems (e.g. Auror, Resolver, CCTV) and Microsoft Office. Valid Australian Security Licence (or ability to obtain and maintain); ability to travel to our TK Maxx stores and work flexible hours, including evenings and weekends. #J-18808-Ljbffr