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Select how often (in days) to receive an alert: Location: Campbelltown, Dharawal Country - NSW Salary: $65,957 - $71,799 + Superannuation + NFP salary packaging benefits Leave benefits include: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year Employment status: Full-time, ongoingJob Number: 3102 Hey you! Join MatchWorks as an In Work Mentor and make a lasting impact where it matters most in the workplace. In this dynamic, peoplefocused role, youll partner closely with participants, employers, Employment Coaches and key stakeholders to proactively remove barriers to longterm success. Using a personcentred approach, youll empower individuals to design their own personalised retention plans, implement targeted supports and interventions, and build clear pathways toward sustainable, meaningful careers. At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services. What youll do Deliver practical, onthejob coaching to build confidence and capability Provide onsite support during the critical early weeks, guide participants through workplace expectations and communication styles, rehearse challenging conversations, and proactively step in when confidence or performance concerns emerge. Act early to prevent job loss and strengthen workplace stability Monitor attendance and performance patterns, address conflict quickly, support employees through anxiety or adjustment challenges, and liaise with employers to ensure expectations are clear and achievable. Foster proactive, collaborative employer partnerships Maintain regular supervisor checkins, coach managers in inclusive leadership practices, negotiate reasonable adjustments, and implement strengthsbased performance improvement strategies. Implement structured retention planning for longterm success Develop tailored 4, 12, and 26week support plans, track sustainability milestones, identify training and upskilling pathways, and ensure documentation meets funding and compliance standards. What youll bring A knack for building rapport with a variety of people, with a considered and friendly communication style. An ability to think on your feet and offer practical solutions. Organised and reliable approach, with a knack for juggling multiple tasks and deadlines. Drivers Licence is essential for this position as travel is a requirement of the role. (Youll also need an NDIS Worker Screening Check and Orientation Module Certificate but dont worry, well help guide you through this.) Bonus points for Experience in a customer service, retail, hospitality or employment support setting. Proficiency in Microsoft Office and similar systems. Why youll love working at genU and Matchworks At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. Were committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive. Youll also get Salary packaging up to $15,900 taxfree plus meal/entertainment benefits Purchased leave options the ability to buy additional annual leave to support worklife balance and flexibility. Extra leave 13 days of personal leave and 10 wellbeing days per year. Discounts savings at 450+ retailers including Coles, Woolworths & JB HiFi University Study Discount Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. Wellbeing support 24/7 access to a holistic employee assistance program Referral bonus bring great people with you and be rewarded Ready to make a difference? Click apply to complete your application. Dont wait to apply! We are reviewing applications as they come in. You can view the full position description on the genU careers pageHERE. We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Shianne Forman at #J-18808-Ljbffr