Job Title

Lead a dedicated team, strengthen course delivery and shape an exceptional student experience in the Faculty of Arts. - Salary: $111,643 - $ 121,045 per annum (HEW Level 7), plus 17% superannuation and annual leave loading - Appointment type: Full-time (35 hours per week), continuing - Location: Macquarie University, Wallumattagal Campus (North Ryde). This role is primarily based on campus, with flexible and hybrid working arrangements available in line with operational requirements and the Universitys Flexible Work Policy. Are you a collaborative leader with a passion for education services and the student experience? This is your opportunity to take the reins of a high-performing Course/Education Support team within one of Australia''s most forward-thinking universities. As Course/Education Support Team Leader, you will play a pivotal role in ensuring courses and units are delivered seamlessly across the Faculty of Arts. Working at the intersection of academic staff, students and university services, you will lead integrated advice and support that directly enhances course delivery, student lifecycle processes and the overall learning experience. This is a role for someone who thrives on building strong relationships, driving continuous improvement and empowering a team to deliver outstanding results. If you''re ready to make a tangible difference in higher education, we''d love to hear from you. About the Role Reporting to the Educational Services Delivery Manager in the Faculty of Arts, you will lead and develop the Course/Education Support team, with direct reports including Course/Education Support Officers. As Team Leader, you will provide leadership, performance management, and professional development to team members, fostering a culture of accountability, collaboration and continuous improvement. Your focus will be on delivering a high-quality, student-centred service that supports the full lifecycle of courses and enhances the faculty''s education offerings, working in close partnership with academic and central teams. Key responsibilities include: Leading, developing, and managing the Course & Education Support team to deliver consistent, high-quality, student-centred services across course and student lifecycle activities. Acting as the primary point of contact and escalation for Course Directors, Directors of Education, and Heads of School on course- and education-related support matters. Coordinating and delivering course-level education lifecycle processes, including orientation, onboarding, timetabling, and implementation of strategic course initiatives, in collaboration with Faculty Educational Services teams. Providing leadership on complex student lifecycle matters, working with the Educational Services Delivery Manager, Student Case Management, and other University stakeholders to identify and implement resolution options. Building and maintaining effective working relationships across the faculty and broader University to support seamless course and unit delivery. Partnering with central service areas, such as Student Shared Services, to identify and drive continuous improvement opportunities that enhance efficiency, compliance, and the student experience. Supporting a positive team culture through performance development, workload planning, and capability building aligned with university values. About You You are a proactive, people-focused leader with a strong understanding of the higher education environment. You are comfortable navigating complexity, engaging with senior stakeholders, and leading teams to deliver outcomes in a dynamic and collaborative setting. Selection Criteria Tertiary qualifications in a relevant field and/or extensive relevant experience, Demonstrated knowledge of tertiary education policies, governance frameworks, and course, unit, and student lifecycle processes, Proven experience consulting, planning, managing, and negotiating the delivery of services and outcomes with senior stakeholders in a complex organisational environment, preferably within a higher education setting, Demonstrated experience providing advice and guidance in complex student services or education delivery settings, including applying and interpreting policy and exercising sound judgement, Strong people leadership capability, with a track record of developing collaborative, engaged, and high-performing teams, Highly developed written and verbal communication skills, with the ability to analyse and synthesise information, prepare complex reports and briefings, and engage effectively with diverse stakeholders, Experience leading projects and continuous improvement initiatives through to completion, preferably within a higher education or similarly complex environment, and Proficiency in contemporary digital tools and administrative systems relevant to tertiary education operations Benefits Flexible, hybrid work arrangements 17% Superannuation Subsidised onsite parking options Extensive training and professional development programs Onsite childcare facilities to support working parents Discounted health insurance Subsidised membership at our Sport & Aquatic Centre Access to an Employee Assistance Program for free and confidential support Convenient onsite GP, imaging, and physiotherapy clinics Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. We have a policy that supports outcomefocused and inclusive workplace practices. #J-18808-Ljbffr