Job Title

Company Description Conveniently located amongst Sydneys CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for an Assistant Manager to join our Front Office team. Accor is the worlds largest and fastestgrowing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. Were so much more than hotels were creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, coworking spaces, and tech startups. Job Description Reporting to the Front Office Manager you will be responsible for the successful operation of the Front Office Department. What Will You Be Doing Managing the day to day operations of the front desk you will be responsible for tasks such as checkins/outs, loyalty signups, reporting, and assisting with guest needs. You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training. Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty. Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes. Qualifications You will get to work alongside a supportive and dedicated Front Office Manager, who thrives on mentoring and developing their team. What We Are Looking For Possess a strong background in Front Office procedures and Opera Cloud. Experience in supervising, training and motivating team members. Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management. You will have a high level of communication skills and be adept at dealing with multiple stakeholders. You will ideally have previous experience in an Assistant Manager role, or at least as a Front Office Supervisor. Ability to work flexible hours including mornings, nights, weekends and holiday periods. Whats in it for you? An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor. Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation. Work alongside passionate industry professionals. Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, youre welcome to let us know. Please note, you will require full working rights in Australia to be eligible for this position. #J-18808-Ljbffr