Job Title

Job Description Digital / SaaS solutions for Real Estate agency clients. Deliver product demos and training for clients pre- and postonboarding. Hybrid working, teambased commission and multiple career pathways. Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential realestate information, analytics, and online marketplaces. It is included in the S&P 500 Index and the NASDAQ 100, and it is on a mission to digitise the worlds real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. For over 35years CoStar has lived and breathed realestate information and online marketplaces, continually refining, transforming and perfecting its approach to business and creating a language that has become standard in the industry. Today, CoStar is working to improve and drive innovation, delivering for customers, employees and investors by equipping the brightest minds with best resources and an invaluable edge. About Domain Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group, a global leader in commercial realestate information, analytics, online marketplaces and 3D digitaltwin technology. Together, Domain and CoStar Group are dedicated to digitising the worlds real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. About The Role As a Customer Success Specialist reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: the marketleading RealTime Agent and our bespoke realestate proposal tool, Engage. Maintaining pre and postsale relationships, you will provide inperson and virtual product training to our RealEstate Agency customers to ensure products are well integrated and help to ensure that productroadmap features align with customer needs. This is a unique opportunity to work on exciting, everchanging products in a dynamic online collaboration environment that welcomes new ideas. With such widereaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem. Why Join Us Were the rightsized business for you to make a real impact, with a workplace culture where you can be you. We offer a range of perks, including: Work from home flexibility 3 days in the office per week. Up to 20 weeks paid parental leave for primary carers. Wellbeing leave. Novated leasing through Autopia. Leadership development programs, LinkedIn Learning and more. Regular social events including our famous Innovation Days and annual BBQ. In a Typical Day You Can Expect To Provide product training to explain functionality and ensure solutions are well integrated into clients businesses. Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands. Onboard new branches within client businesses and ensure smooth integrations. Conduct webinars, plan and deliver rollouts of product updates to explain new features. Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems. Assist with retention of valuable customers at renewal and collaborate with Solutions Leaders and sales teams to service customers at scale. Analyse data to identify risks and opportunities for sales. Facilitate sharing of client feedback with Sales, Marketing and Product teams to align product improvements with customer needs. Essentials Our Ideal Person Proven experience within the Real Estate industry or the SaaS sector. Excellent customer service and relationshipbuilding skills. Proven ability to embed products and services at customer level. Strong written and verbal communication skills. Ability to organise, prioritise, meet deadlines and work well in a fastpaced environment. Demonstrated business and commercial acumen with financial awareness. Strong problemsolving and analytical skills with the ability to provide solutions aligned to client needs. Techsavvy with accurate administrative skills. Nice To Haves Experience with Real Estate software specifically. Whats Next? Well give your application thoughtful attention and get back to you as soon as possible. If theres a match, one of our recruitment consultants will reach out so keep your phone handy! Were genuinely excited about the chance to work together and make a meaningful impact. Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know and we will ensure you receive the support you need. Equity, Diversity & Inclusion Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture that reflects our customers and communities. We proactively look for candidates from all lived experiences, including people with disability. We welcome people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander peoples), faiths, sexual orientations, and gender identities (including trans and nonbinary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process, were here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or call and we will get back to you. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substanceabuse testing. #J-18808-Ljbffr