Job Title

OverviewThe future of energy is digitised, decarbonised, and localised. At SmartestEnergy Australia, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. Formed in 2020, were an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation and SmartestEnergy Limited UK, we also have strong investment and infrastructure behind us.We have our corporate office in Sydney CBD and another office in Melbourne. Further expansion is planned for 2026 and beyond which means global career opportunities for you, with plenty of potential to explore new markets. Flexibility is vital to success in our business and many of our staff work flexibly in many ways, including part-time, remotely or a mix of remote/office. When you join our Team, you will have the opportunity to contribute and make an impact every single day.This role is based in our Sydney office with Hybrid working arrangement.Role PurposeReporting to the UK infrastructure manager with a dotted line to the Australian Senior IT project manager, the IT System Administration Engineer (SAE) will play a pivotal role in supporting the successful delivery of IT services to our Australian organisation. You will enable business outcomes through the provision of best practice IT System Administration, office equipment maintenance including and not limited to laptops, printers, headsets and audio-visual equipment. The SAE will be the local owner of Infrastructure assets, both physical and virtual, working to enable modern technologies in support of business growth. Enabling business and IT goals through the effective provision of cloud-based services in line with evolving global standards. The provision of mature IT support processes is a critical enabler to business growth, risk reduction and improvement in IT quality within the region. The successful role holder will be accountable for IT support within our growing Australian business.Key ResponsibilitiesInstall and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policiesProvide exceptional IT customer service to business colleagues within the Australian business unitFollow established incident and request management procedures to ensure tickets are resolved within agreed service levelsIdentify and implement IT support improvement initiativesEscalate issues as necessary to senior technical teams or external partners, while maintaining ownership and communication with local colleaguesManage multiple requests concurrentlyStrong communication with business and IT colleagues, giving clear updates on progress, priorities and pre-requisitesCreate and maintain local documentation for issue resolution and solutions, making these easily accessible for both the IT and business teamsCreate and maintain local standard operating procedures for IT technology deliverablesOwn and maintain local hardware and software assets, including asset register, procurement of local hardware and replacement and renewal of assets both physical and virtualParticipate in asset audits as required as support ISO27001 accreditationEnsure global standards and security are applied in all aspects of local delivery, and lead on potential improvements alongside both local and global colleaguesPerformance IndicatorsDelivery against global Incident, Problem, Change and Request Management processes, and process outcomesPerformance against agreed Service Level Agreements and KPIsEmployee satisfaction surveySecurity scoringHelpdesk satisfaction surveysExperienceMinimum of 3 years of experience and proven experience as a System Administrator, Network Administrator or similar roleExperience with databases, networks (LAN, WAN) and patch managementKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryAbility to create scripts in Python, Perl or other languagesFamiliarity with various operating systems and platforms including expertise in Windows centric environments and key tools that are part of the Office suiteResourcefulness and problem-solving aptitudeExcellent communication skillsStrong prioritisation skills with the ability to manage multiple demands simultaneouslyExcellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholdersExperience of working globally, where standards and processes are developed for a global organisationExcellent communication skills to work with diverse stakeholders and drive decision makingSound stakeholder management and collaboration skills with the ability to lead and inspire cross-functional interdisciplinary teams including third party and augmented resourcePragmatic, adaptive, energic with a bias towards action, execution, and continuous improvementAttention to detailKnowledge3+ years experience in a complex and technologically focused organisation. Ideally holding role specific certificationsWhat we offerA genuine commitment to smarter working we recognise your work/life balance mattersCompetitive base salary & yearly bonusesLeave Benefits - Paid Parental, Service, Wellbeing & Birthday leaveEmployee Assistance Program - SONDEREmployee Health and Wellbeing Platform - WHEREFITPersonal development and coaching opportunitiesEV Salary Packaging BenefitDiversityCelebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. We know that for our business to thrive we need diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow. #J-18808-Ljbffr