Job Title

With over 30 years of experience, Regency is a market leader in shower screens, wardrobes, mirrors, and glass splashback products for the residential building market. Our high-quality products are locally manufactured and globally supported, with manufacturing plants located across Australia.We are proud to be part of the VENTORA Group, building businesses in an ethical and safe manner.About the OpportunityWe are seeking a Logistics Coordinator to join our Regency team. In this key role, you will act as the vital link between our customers and installers in the field, ensuring a smooth and efficient flow of information to enable installations to be scheduled accurately and on time.Youll be part of a professional, closeknit team where customer service is at the heart of everything we do. This is a fastpaced role that requires confidence in customer interactions, including managing challenging conversations and resolving installation issues with professionalism and care.Key ResponsibilitiesRespond to customer enquiries via phone and emailConfirm and schedule installation bookingsPrepare and manage installation documentationProcess invoices and installer paymentsLiaise with installers to ensure job requirements and timings are metTroubleshoot issues to improve customer experienceAbout YouYou are a teamfocused, organised professional who thrives in a dynamic environment. You bring strong interpersonal skills and can adapt your communication style to suit both internal stakeholders and external customers.Youre pragmatic, solutionsfocused, and capable of thinking laterally when challenges arise. You enjoy delivering quality customer service and are keen to learn and grow through structured training.You Will Have:Experience in customer service and administrationCompetency using the Microsoft Office SuiteAbility to quickly learn inhouse CRM systemsHigh attention to detail with strong data entry accuracyAbility to work calmly under pressure and meet tight deadlinesEnthusiasm for working in a fastpaced manufacturing environmentWhats On OfferCompetitive base salaryPermanent full-time role with flexible start and finish timesSecure onsite parkingOngoing training and career developmentGenerous staff discounts on Regency productsAnnual Christmas shutdown leaveAn extra paid day off for your birthdayFriendly, supportive and closeknit team cultureYour Next StepsIf youre a highly organised, resultsdriven individual with strong communication skills and a passion for customer service, wed love to hear from you.Apply now with your CV.Eligible applicants must have legal rights to work in Australia.Agencies will only be engaged if required. Please do not contact or submit candidates unless requested by the Talent Acquisition Team. #J-18808-Ljbffr