Job Title

Annual base salary from $86,087- $97,879 per annum (HEW Level 5) + 17% superannuation and annual leave loading Full-time, continuing role Based on-site at Macquarie University, Wallumattagal Campus, North Ryde About the Role In this role, you''ll be a trusted point of contact for some of our most vulnerable students, coordinating support across multiple services and ensuring the University meets its obligations under the Education Services for Overseas Students (ESOS) Act. You''ll work closely with internal partners including International Admissions, Macquarie University College, Accommodation Services and Compliance, as well as external agencies and homestay providers. Your work will directly contribute to creating a safe, supportive and inclusive environment where every student can succeed. Due to the collaborative nature of this role, we''re looking for someone who can be based onsite. This will help you connect quickly with key stakeholders and immerse yourself in the work from day one. We do support flexible working as needs arise. Key Responsibilities General Welfare Support Contribute to assessing the impact of biopsychosocial factors including personal, social, environmental, economic and cultural needs on students'' wellbeing and their capacity to participate in and complete their studies. Provide practical support to help students navigate life stressors such as financial budgeting, communication skills and accessing Centrelink and community-based services. Assess student eligibility for, and support students through, applications for Macquarie University and community-based financial assistance. Under 18 and Under 17 International Student Care, Accommodation and Welfare Serve as the key point of contact for under 18 and under 17 international students, responding to and resolving enquiries from students and parents with a high standard of service. Review, administer and elevate the needs and concerns of under 18 international students, coordinating case management and connecting students with a range of support services. Coordinate internal responses involving student wellbeing, accommodation services, Residential Network Advisors (RNA), and language and cultural support to enhance student safety and experience. Prepare reports, documents and information materials for the Dean of Students and key stakeholders, including for TEQSA and ESOS compliance reporting. Actively contribute to process improvement in administrative, support and compliance services for under 18 and under 17 international students. About You You are a compassionate, organised and solutions-focused professional with a strong understanding of student welfare in a higher education context. You bring practical experience supporting diverse student cohorts and are confident navigating compliance requirements, particularly those relating to international students. You thrive in collaborative environments and are committed to continuous improvement. Selection Criteria Degree or equivalent experience in health services or a related discipline. Knowledge of student wellbeing issues, including those specific to international students. Knowledge of ESOS compliance and the University''s obligations toward under 18 and under 17 residential students, including Working with Children compliance obligations. Understanding of the student visa process. Demonstrated experience undertaking complex administration functions within tight deadlines. Ability to build and manage partnerships with key internal and external stakeholders. Knowledge of escalation processes and the ability to contribute to continual improvement and transformation initiatives in student support services. Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. This role requires a valid Working with Children Check. Your employment is conditional upon the completion and maintenance of all rolerequired pre-employment or background checks in terms satisfactory to the University. Benefits Flexible, hybrid work arrangements 17% Superannuation Subsidised onsite parking options Extensive training and professional development programs Onsite childcare facilities to support working parents Discounted health insurance Subsidised membership at our Sport & Aquatic Centre Access to an Employee Assistance Program for free and confidential support Convenient onsite GP, imaging, and physiotherapy clinics #J-18808-Ljbffr